Customer Service Administrative Support

La’Reda Watkins

Administrative Professional

Location: Detroit Michigan Phone: 239-***-**** Email: lalawatkins87@gmail,com

Summary of Qualifications

Goal-oriented individual with strong leadership capabilities. Administrative support and customer service are incomparable. While showing

attention to details, with all assignments and dedicated to being a team player and a consummate professional. Over fourteen years’ experience in

successfully dealing within a business setting in the Healthcare industry.

KILLS EXPERIENCE

Leadership March 2019 — Present

Remote Independent Freight Dispatcher *Watkins Dispatch & Logistics

A partner for owner-operators & fleet owners provided comprehensive support for logistics business

of all sizes. Trip planning Obtaining cargo,, While attained a 99% accuracy rate in collecting brokers

request, documenting incident details, and conveying critical information to each driver.

Communication Developed and executed marketing programs and general business solutions resulting in increased

company exposure, customer traffic, and sales.

Organizational & Development

Conflict Resolution March 2017 — Present

Remote IBO - Support Specialist «Arise Platform

Talent Management Responsible for assessing customer needs, troubleshooting issues related to customer data,

recommending corrective actions, and driving issues to resolution.

“Effectively instructed customers over the phone and provided technical support, while maintaining an

Confidentiality exceedingly friendly and business-focused mindset.

‘Adaptability August 2010 — December 2023

Executive Director - Operations Manager « iCare Concierge LLC Michigan/Florida

Implement 14 years of experience in office management. Highly organized, efficient, and skilled in a variety

of office support tasks, including but not limited to:

Gerontology management

Human resource management

Case Management

Business communication

Critical analysis

Remote Customer Service

May 2013- September 2016

Spectrum Juvenile Justice Services -Lead Youth Worker + Highland Park Michigan

“Experience and knowledge related to behavioral management techniques, such as verbal de-escalation

“Promote the dignity, independence, and a voice for the elderly/youth population, while advocating for

over 100,000 residents that live in a licensed LTC facility

CATION

Associate Of Science

Major: Gerontology Certified :NHA- Volunteer LTC Ombudsman-Gerontology management

Madonna University Livonia, MI June 2014

Trade School Certifications:

Certified: CNA, PCT, CPR, HHA, Phlebotomist & Med Technicians

Abcott Institute Southfield, MI July 2014

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