Customer Experience Assistant Manager

DARSHNA GANDHI

Address:

Lakkadpitha Road, Verimata Chock,

Near Gandhi Wadi, Vadodara – 390001

Mobile :

812-***-****

Email Id :

**********@*****.***

Summary

I will work with dynamic colleagues – experts in their fields. I am responsible for holistically reviewing the customer experience-related data and metrics. I have reviews, analyze, and address data/feedback from vendor software platform, and any activity relating to potential fraud, and also communicate any trends to management. Supervising day-to-day operations of the manage department and staff members. Experienced with MS Office of the all formula. I have knowledge of the MS Excel, Word, PowerPoint, Pivot able. I also knowledge programming software. I have maintaining for stock. Skill Highlights

Communicates results and trends to management on a consistent basis

Assists with creation/update of presentations and reports and needed

Helps create a positive customer experience by addressing survey feedback as needed Experience

CENTURY BIKES PVT LTD – 11/2008 TO 12/2018

Assistant Manager - Vadodara

Maintain MIS

Maintain STOCK

I have knowledge of the MS Office (Excel/word/PowerPoint/Pivot able/formula) CARAVEL MOTORS PVT LTD – 01/2019 TO Continue

Admin Manager - Vadodara

Supervising day-to-day operations of the administrative department and staff members.

Hiring, training, and evaluating employees, taking corrective action when necessary.

Developing, reviewing, and improving administrative systems, policies, and procedures.

Ensuring office is stocked with necessary supplies and all equipment is working and properly maintained.

Working with accounting and management team to set budgets, monitor spending, and processing payroll and other expenses.

Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.

Collecting, organizing, and storing information using computers and filing systems.

Overseeing special projects and tracking progress towards company goals.

Building new and expanding existing skills by engaging in educational opportunities. Education

Bachelor of Commerce : Accounting -2002

Computer Information Systems – 2002

M S UNIVERSITY, Vadodara – 390005

MBA : Major in Finance and HR & ADMIN

EASTERN INSTITUTE OF PROFESSIONAL STUDY

Mairang, West Khasi Hills District, Meghalaya - 793120 Languages

English

Hind

Gujarati

Certifications

Bachelor Of commerce : Accounting

MBA : Finance

MS Office

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