Executive Director Customer Service

Jacinta Adhiambo Ayaga

***** ** **** ** *** C** BELLEVUE 98008

Email: *********@*****.*** Phone number: 240-***-**** Education Background

2016: University of Nairobi- Bachelors in Gender and Development Studies (Not graduated) 2011-2012: University of Nairobi- Diploma in International Studies Work Experience

2023-Present: Caregiver, St Gabriel Adult Family Home, Seattle Washington

Provides care and support to residents.

2017-2020: Volunteer Program Advocacy Officer, Usalama Dignity, Kenya

Supported Executive Director with guidance and support on the development of program tools and methodologies on Gender Based Violence and Women Protection

Researched funding opportunities through individual donors and county governments

Coordination of workshops including identifying workshop venues, developing workshop agendas, organizing participant and logistic information, and monitoring the workshop budget

Developed relationships with local partners and networks involved in elevating the issue of Gender and Human/Women rights, Child Protection, GBV Prevention and response

Developed materials and messaging for Usalama Dignity public education efforts related to the needs and voice of adolescent girls

2006-2015- Managed various personal business ventures in Nairobi, Kenya 2000-2005- Administrative and Customer Service Officer- DHL Kenya

Supported teams with administrative tasks as they arose, for example dealing with expenses, data entry and deadline tracking.

Ensured all folders contain up-to-date and accurate information, following up on missing information from stakeholders.

Put in place effective administrative systems such as records and database management and filing systems and ensured safety, accessibility and regular maintenance of files

Sent meetings invites with required attachments using MS Outlook, followed-up on responses and tracked RSVPs

Received and attended to visitors, responded to general enquiries and guided visitors to the correct offices / staff as required.

Languages: English and Swahili.

References available upon request.

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