Customer Service Call Center

Abigail Perez

***** * ***** ***

Peoria, AZ *****

Cell: 602-***-****

Email: **.*****@*****.***

OBJECTIVE: Pursuing a challenging career in a professional atmosphere where my communication, leadership skills, customer service skills and experience will be utilized to drive innovation and deliver results. SKILLS: Data Analysis, Leadership, Problem Solving, Time Management, Computer Literacy, Critical Thinking, Customer Service, Active Listening, Conflict Resolution, Organization, Teamwork EDUCATION: GED

EXPERIENCE:

United HealthCare/Optum

Phoenix, AZ

2022 - 2024

Senior Provider Data Analyst

Project management, Assisting with business development, Performing quantitative and qualitative data analysis, Contributing to reports and business proposals

United HealthCare/Optum

Phoenix, AZ

2017 - 2022

Senior Help Desk Representative

In bound Calls from Call Center Representatives, Evaluate user needs and system functionality to confirm that systems meet the needs of individuals and projects, Provide users secure access to the network, appropriate support, and training and Chat Management

United HealthCare/Optum

Phoenix, AZ

2015 - 2017

Senior Customer Service Representative

Inbound Claims Call Center, Verified Benefits, claims and eligibility Commonwealth Casualty Company

Phoenix, AZ

2013 - 2015

Senior Auto Liability Claims Adjuster

Open Claims, Determine Liability, Investigate, Enter Claims into ISO, Deal with Venders, Estimates, Subrogation Claims, Open all Glass Claims and negotiate rates, Deal with Coverage issues, Resolves Customer service/claim complaints, High volume Inbound calls

Goldberg and Osborne Attorneys at Law

Goodyear, AZ

2008 - 2013

Receptionist/General Assistant

Customer service, Answer phones, Enter and Scan all Mail, Request Police reports, Medical Records and Itemized billing statements, Soft Cost and Net Outs, Open new files and Enter all Statutes References available upon request

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