Customer Service Representative
Resume:
Claudia R. Dayoub
Spring, Texas 77388
Mobile #832-***-****
E-mail; ************@*****.***
OBJECTIVE:
I am currently searching for a Career Opportunity in Education. With my experience and background, I believe I can contribute and be a part of your success. Thank you for the opportunity.
ACCOMPLISHMENTS:
Associates Degree in Arts Completed my associate’s degree with additional
2006 courses that will prepare me in various fields.
Lone Star Community College studied various sciences courses.
2016-2017
Chamberlain College of Nursing Studied Anatomy and Physiology for pre-nursing
08/01/2015 – 12/20/2015
Houston Community College studied various sciences for pre-nursing, studied
2003-2006 psychology and sociology that has helped me in all levels of customer service.
University of Houston Downtown
1993-1995 Business and college core basics.
Northbrook Sr. High Business and computer applications.
1987-1990
Summary of Qualifications: Accomplishments, talents, work habits and skills:
At Conroe ISD, during my first year I had the opportunity to be a Substitute teacher for all grade levels from pre-k to High school. I currently am a Substitute Teacher for Intermediate and Junior high levels. I am grateful for the opportunity to have helped student at all levels, I worked with children in intervention settings, I also helped children in Special Education.
During my time as a customer service representative, I received very good review on my adherence. Every six months, I received high scores due to my ability to take action and resolve customer-billing issues. I take pride in offering the best that I can to complete the tasks that I am given.
My other skills include; Bilingual in Spanish and English, Microsoft office word, excel, 45+ wpm, 10 key by touch,, Excellent organizational skills and time management skills. Excellent communication skills and a great team player. I am familiar with most printers, scanners, phone systems and computers.
A talent that I acquired both working in customer service and in my clerical time of service is the ability to handle challenging situations professionally and calmly. I also acquired the skills to work in a fast pace call center environment and attained the skills to execute a successful resolution to calls.
WORK HISTORY: WORK EXPERIENCE:
Conroe ISD Substitute Teacher for Conroe ISD
3205 West Davis All Subjects from Career Technology to
Conroe, Texas 77304 Core subjects like English, History, Math and
08/2018 to present time Science.
United Airlines Customer Service Representative
900 Grand Plaza Dr. Reservations and Sales
Houston, Texas 77067 Helped customers with reservations, booking
2023 Making changes to their flight arrangements.
Gexa Energy Customer Service Representative
20455 State Highway 249 New Sales and Billing
Suite 200
Houston, Texas 77070
Time Warner Cable Customer service representative/Check in Clerk
Houston, Texas Helped customers with billing errors
From: 05-28-2002 Issued credits, Performed audits on accounts
To: 01-02-2006 Daily Preparations of Bank Deposit
Reason for Leaving: Company Merged with Comcast
Excel Telecommunications Customer service representative
Houston, Texas Helped customers with billing errors
From: 05-01-2000 Issued credits, Performed audits on accounts
To: 05-27-2002 Inventory Audits
Reason for Leaving: Company went out of business& closed
MD Anderson Cancer Hospital Front Desk Admissions Representative
1515 Holcomb Blvd. Helped admit patients to the hospital, issued correct Houston, Texas forms for admissions, Verified Medical Insurance, From: 04-01-1998 updated patient information.
To: 04-20-2000 Assisted with Spanish speaking patients.
Apple Dentist Front Desk Clerk/Insurance verifier From: 04-01-1998
To: 04-20-2000
UT Police Police Dispatcher
Houston, Texas Daily reports writing for police officers,
From: 08-01-1996 Data entry on daily occurrences, Video surveillance
To: 12-20-1998 Reason for leaving: Became ill working graveyard shift
REFERENCES:
Laura Dinwiddie Position: Juvenile Supervision Officer
11003 Bellspring Dr. for Harris County Juvenile Probation
Houston, Texas 77072 Co-worker at Excel Telecommunications
Tel. 832-***-**** 2000-2002 ***********@*******.***
Carla Grooms
12312 Sawmill Rd.
Spring, Tx. 77380
Tel. 832-***-****
*********@*********.***
Regina Gurka
Special Education Teacher
12104 Sawmill Rd.
The Woodlands, TX. 77380
Tel. 832-***-****
******@*********.***
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