Quality Control Customer Service

SUMMARY

TIMOTHY SANDERS

************@*****.*** 240-***-**** Hyattsville, MD

Seasoned professional with 28 years of diverse experience in sales, electrical work, and culinary roles seeking a Business Administration position. Demonstrated expertise in customer relationship management, sales negotiations, and quality control. Skilled in cross-sector collaboration, inventory management, and maintaining high standards of service.

WORK EXPERIENCE

Thrift Stores Hyattsville

Salesperson 2023 - Present

• Engage with potential and existing customers to understand their needs, presenting product features that address those needs effectively.

• Negotiate terms and finalize sales agreements, ensuring clarity and mutual satisfaction in pricing and product value.

• Collaborate with team members across various departments to ensure a cohesive customer service experience and

maintain comprehensive contact lists for ongoing client engagement.

I.B.E.W. Local 26 Lanham, MD Electrician (Residential/Commercial) Aug 2007 - Present

• Execute complex electrical installations and maintenance tasks in residential and commercial environments, ensuring compliance with industry standards and safety regulations.

• Diagnose and repair a wide array of electrical issues, contributing to the operational efficiency and safety of electrical systems for various clients.

Applebee's Largo, MD Line Cook / Food Prep Aug 2007 - Nov 2008

• Ensured culinary consistency and guest satisfaction by adhering to strict quality control standards for a diverse

range of menu items, including meats and sauces.

• Prepared and cooked an array of menu items to exact specifications, achieving a high standard of culinary

proficiency and kitchen efficiency.

Kentucky Fried Chicken Ft. Washington, MD

Fry Cook May 1995 - Aug 2006

• Ensured compliance with recipe and preparation protocols for various food categories, guaranteeing consistency in product quality.

• Upheld rigorous cleanliness and sanitation practices for workspaces, tools, and machinery to meet food safety and hygiene standards.

• Monitored and maintained inventory levels, assessed food quality, and responsibly discarded items not meeting quality expectations.

• Prepared specialized dietary meals adhering to nutritional guidelines to accommodate diverse customer needs.

Red Lobster Lanham, MD Back of the House Floater Jun 2005 - Jun 2006

• Maintained culinary excellence by conducting quality reviews and garnishing dishes to uphold presentation

standards.

• Enhanced kitchen operations by managing inventory and serving as a key communication link between the service

and culinary teams.

EDUCATION

America Intercontinental University (AIU) Bachelors Degree, Business, Business Administration

I.B.E.W. Local 26

Certificate, NACA Code One - Residential Wiring

I.B.E.W. Local 26

Certificate, Direct Current Theory

I.B.E.W. Local 26 Certificate, Boot Camp

High School Diploma

CERTIFICATIONS

National Electrical Code 1 Certificate, Local Union 261 B.E.W. OSHA Training Certificate, Construction

Technician Type I Certificate

SKILLS

Lanham, MD Sep 2014

Lanham, MD Sep 2010

Lanham, MD Sep 2009

Charleston, WV Oct 2003

Project Management • Financial Analysis • Strategic Planning • Microsoft Office Suite • Business Process Improvement • Leadership • Communication • Teamwork • Problem-Solving • Time Management

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