Program Manager Social Services

CHANDRAKA N. SANKAR

Social Services Director & Program Manager

Queens, NY 347-***-**** ***********@*****.*** Social Services professional with 25+ years of experience in program management, case coordination, and staff supervision. Develops and implements policies and procedures to ensure compliance with regulatory standards, enhancing service delivery, and fostering professional development among team members. Conducts comprehensive audits, manages complex caseloads, and liaises with community partners to drive outreach initiatives. AREAS OF EXPERTISE Budget Management Case Management Community Outreach Compliance and Regulation Crisis Intervention Documentation and Reporting Educational Presentations EPACES Health Navigation Healthcare and Social Services Leadership and Management Policy and Procedure Development Program Development and Implementation Project Management Regulatory Compliance RELIAS Salesforce Service Coordination Team Supervision Discharge Planning PROFESSIONAL EXPERIENCE

Director of Waiver Services, Always Home Care, Inc. Brooklyn, NY 03/2023 - 07/2023

● Spearheaded developing and implementing policies and procedures in line with NHTD program requirements, ensuring compliance with DOH regulations.

● Trained and supervised 6 NHTD staff, enhancing productivity and ensuring adherence to regulatory standards.

● Conducted rigorous internal and external audits to uphold documentation standards and resolved patient and employee incidents.

TBI/NHTD Waiver Supervisor, At Home Solutions Rego Park, NY 07/2021 - 03/2023

● Led a team of 10 service coordinators in providing case management for individuals with traumatic brain injury, Alzheimer’s, and dementia, ensuring high-quality care and compliance with NYS Department of Health regulations.

● Conducted comprehensive training for service coordinators on policy implementation, report writing, and professional communication, significantly improving team performance.

● Managed recruitment and conducted detailed employee evaluations to maintain a high-performing team.

● Facilitated discharge planning for participants transitioning out of nursing homes back into the community. Health Navigation Enrollment Services Program Manager, LGBT Network Astoria, NY 10/2019 - 07/2021

● Facilitated health insurance navigation and enrollment through the NYS of Health Marketplace, delivering educational presentations and conducting community outreach.

● Developed educational materials on medical benefits, increasing community awareness and participation.

● Supervised 4 program staff and managed monthly progress reports to meet contractual obligations. Site Director, SCOPE Educational Services, Inc. Smithtown, NY 02/2019 - 10/2019

● Supervised and evaluated program staff, coordinated activities, and maintained accurate documentation and files.

● Acted as a liaison with school administrators, parents, and other providers, ensuring program success.

● Led monthly staff meetings and training sessions, ensuring regular professional development and compliance. ADDITIONAL EXPERIENCE

CDPAP Worker, All Metro Healthcare, Inc

2/2017-10/2018

Senior Service Coordinator, All Metro Healthcare, Inc. 2/2013-9/2017 Shelter Case Manager, Basics Housing, Inc.-SkyWay Men’s Shelter 2/2011-2/2012 EDUCATION

Bachelor of Arts in Psychology, CUNY York College Queens, NY 9/1998-6/2001 Honors: Magna Cum Laude

CERTIFICATIONS

NY State of Health Assistor, Case Manager, Senior TBI/NHTD Service Coordinator, Professional Crisis Management Practitioner 2, CPI-Nonviolent Crisis Intervention, Mandated Reporter

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