Customer Service Technical Support
Resume:
Joshua Finkel
Tampa, FL *****
*******@*****.***
I am a very outgoing person that loves to work with everyone no matter the job. Very disciplined and focused on getting the task at hand done in a timely matter. Customer service and the quality of the service are always the most important to me.
Authorized to work in the US for any employer
Work Experience
Technical Support Specialist
The Walt Disney Company-Tampa, FL
February 2024 to Present
• Support guest via phone and chat
• Account support
• Guide guest with product selection
• Manage time and quality of work while unsupervised. Founder and CEO
Finkel Delivery Co.-Tampa, FL
January 2020 to Present
• Deliver various products for thousands of customers a year.
• Insure the best customer service possible.
• Consistently holds over 98% customer satisfactory. IT Technician
Bay Business Edge-Saint Petersburg, FL
August 2023 to December 2023
• Networking
• Access control
• Desktop & Laptop Repair
• Software Install, Update, and Repair
• Customer Service
Manager
AMC Theatres-Tampa, FL
June 2019 to May 2023
• Counting the safe and all cash drawers.
• Server upkeep through maintenance.
• Navigating multiple software's to complete the task.
• Customer service.
• General maintenance of the building.
• Bank Deposits
Floor Manager
Quality Web Printing-Gainesville, FL
May 2015 to August 2016
• Packaging advertisement for customers.
• Printing materials for customers and clients.
• Deliveries to USPS distribution site.
• Coordinating staff to produce two times the amount of service than the previous year. Education
Bachelor's degree in Cybersecurity and Information Assurance Western Governors University - Salt Lake City, UT
December 2023 to Present
Some College in Computer Science
University of Montevallo - Birmingham, AL
August 2017 to August 2019
High school
Gainesville High School - Gainesville, FL
2013 to June 2017
Skills
• Office Word, Office Excel, and Office Power Point (5 years)
• Computer Science (4 years)
• Sales (3 years)
• Google Docs (5 years)
• Retail sales (3 years)
• Windows (5 years)
• Leadership (4 years)
• Conflict management (2 years)
• Supervising experience (3 years)
• Cash handling (2 years)
• Delivery driver experience (4 years)
• Restaurant experience (4 years)
• Management (4 years)
• Writing skills
• Customer service (6 years)
• English
• Linux
• Live Chat
• Technical Support
• Help Desk
• Operating Systems
• Network Support
• Computer Networking
• Desktop Support
• DHCP
Certifications and Licenses
Driver's License
December 2016 to Present
Non-CDL Class C
Technical Support Fundamentals
July 2023 to Present
Issuing Organization: Google
Credential ID: TGW2LATLGZXT
Credential URL: https://www.coursera.org/account/accomplishments/certificate/TGW2LATLGZXT The Bits and Bytes of Computer Networking
July 2023 to Present
Issuing Organization: Google
Credential ID:KPTHRWPRATE4
Credential URL: https://www.coursera.org/account/accomplishments/certificate/KPTHRWPRATE4 Operating Systems and You: Becoming a Power User
July 2023 to Present
Issuing Organization : Google
Credential ID:GWL8HH4MP5BB
Credential Link : https://www.coursera.org/account/accomplishments/certificate/GWL8HH4MP5BB Google IT Support Professional
July 2023 to Present
Credential ID: V37UVF8A97P9
https://www.credly.com/badges/b2b06474-5f6a-422b-abdf-ddba317f7962/linked_in_profile Comptia A+ Certification
July 2024 to July 2027
Credential Badge:
https://www.credly.com/badges/a232d0d9-964c-418f-a2da-bbb2898f9f8a/linked_in_profile
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