Call center rep
Resume:
Sandra Heredia
Seeking employment
Gainesville, GA 30507
*************.****@*****.***
An interesting position with a growing company
Authorized to work in the US for any employer
Work Experience
Driver Examiner
Georgia Department of Driver Services - Gainesville, GA February 2023 to March 2023
With proper forms and identifications issued learners permit to teenagers, driver licenses, converting out- of-state licenses to Georgia State license. Awarded driver license to the first-time drivers by administering examinations or issuing identity cards in compliance with the state laws and regulations. Worked with citizens to ensure applications, records and documents are completed accurately. Accompanied drivers in vehicles to evaluate their ability to adhere to Georgia's driving laws. Operated visual testing equipment. Accurately collected payments via cash or credit cards. Rural Carrier Associate
United States Postal Service - Gainesville, GA
February 2023 to March 2023
Rural Carrier Associate (RCA)United States Postal Service - Gainesville, GAFebruary 2023 to March 2023 Sorted mail in deliver sequence for the assigned route. Received and signed for accountable mail route. Loaded mail in the USPS vehicle. Delivered mail to customers along a prescribed route and on a regular schedule. Collected returned mail and mail to be posted from customers mail boxes. Prepared a daily trip report and maintained a list of customers on the route. Sold stamps, stamped paper and money orders, accepted C.O.D, registered, certified and insured mail and parcel post. Maintained an inventory of stamps and stamped papers as needed to provide service to customers on the route. Provided for mail security. Package Sorter
Amazon - Jefferson, GA
March 2022 to May 2022
Sort boxes/packages according to various states, hand lift and place them neatly/organize on pallets or go-carts to be shipped to customers' businesses or residences including Ontario, Canada Warehouse Packer/Picker
Williams-Sonoma, Inc. - K-Power - Braselton, GA
December 2020 to January 2022
Based on collates provided by Williams - Sonoma, Inc. Pick customers orders/merchandise from shelves, paying close attention to numbers and quantity, pack in appropriate packages/boxes neatly and ship products to customers in USA including Canada.
Medical Observer/Virtual Monitor Technician
North Georgia Health System - Gainesville, GA
June 2018 to October 2020
Monitor patients via computer/sitting in patients' rooms and document patients' emotional, active, and safety behavior, preventing them from falling on the floor, and escalate/notify the nurse's station/ manager if the patient is none compliant with protocols. Type and answer incoming calls. Advanced CPR certified.
Medication Aide/CNA
Lanier Lodge Assisted Living & Memory Care - Gainesville, GA July 2017 to February 2018
Ordered and administered medications to residents. Took vital signs, checked blood glucose/blood pressure, and injected insulin as needed based on numbers and using the sliding scale. Responsible for accurate documentation, signatures, and correct count of narcotics and incoming medication from the Pharmacies. Advanced CPR certified. Assisted with wound care. Certified Nursing Assistant/Medication Aide
Oaks at Hampton - Cumming, GA
August 2014 to April 2017
Certified medication aide, ordered and administered medications to residents. Took vital signs, checked blood glucose, and injected insulin as required. Responsible for accurate documentation and correct count of narcotics and incoming medication from the Pharmacy. Assisted with wound care. Cashier and Customer Service
Walmart - Oakwood, GA
September 2010 to June 2014
At the Money Center cashed government checks, payroll checks, issued money orders, processed federal forms to send and receive money for customers internationally. Loaded and unload cash from various cards. Assisted customers in bill pay via computer. Counted down money transactions towards end of business day. Handled large sums of cash for business transactions. Clerical/Administrationi
Bank of America - Lawrenceville, GA
September 2009 to December 2012
Process paid business checks for the Internal Revenue Service and prepare them to be mailed out. Make sure abbreviations were spelled out correctly based on the rules and regulations of the IRS. Fill out forms and document them accordingly and accurately.
Education
Certificate in Pharmacy Technician
University of North Georgia - Gainesville, GA
2013
Certificate in Certified Nursing Assistant & Phlebotomy Lanier Technical College - Gainesville, GA
2003 to 2004
Associate of Science Degree in Nursing
University of North Georgia - Gainesville, GA
May 1999 to May 2003
Skills
• Vital Signs
• Medical Office Experience
• Phlebotomy
• Hospice Care
• Memory Care
• Patient Safety Observer
• Order Packer/Picker in Warehouse
• Patient monitoring
• Medical scheduling
• Patient Scheduler
• Certified Medication Aide
• Medication Administration
• Caregiving
• Venipuncture
• Insurance Verification
• Patient Care
• Experience Administering Injections
• Patient service
• EMR systems
• Multi-line phone systems
• Nursing
• Medical Records Emory Clinic and Northside Hospital Cumming Ga. (2 years)
• Filing
• Medical terminology (3 years)
• English
• Customer service
• Typing
• Hospital Experience
• Microsoft Word
• Phone Etiquette
• Driving
• Epic
• Multi-line phone systems
• Time management
• Microsoft Office
• Affiliate marketing
• Home Care
• Communication skills
• Negotiation
• Data entry
• Behavioral health
• Quality Assurance
• Computer Skills
• Meal Preparation
• Anatomy Knowledge
• Medicare (2 years)
• Medical Billing
Languages
• English - Fluent
Certifications and Licenses
Certified Medication Aide
CPR Certification
CNA
AED Certification
BLS Certification
State Tested Nursing Assistant
Certified Medication Technician
Additional Information
Call Center Agent/Representative
Contact this candidate