Customer service representative

Michelle Pipkin

San Antonio, TX *****

325-***-**** ******.********@*****.***

Professional Summary

Results-driven Leasing Agent with 5+ years of experience in property management, specializing in improving occupancy rates, tenant retention, and lease negotiation. Expertise in managing lease agreements, coordinating rent collection, and fostering strong tenant relations. Experience

Leasing Agent

Lynd Company – San Antonio, TX

(March 2024 – Present)

• Conduct property tours, explaining leasing terms and community amenities to prospective tenants.

• Maintain high occupancy rates through tenant engagement strategies.

• Manage the lease agreement process, including lease negotiations, tenant applications, and approvals.

• Provide exceptional tenant relations, ensuring timely responses to inquiries and maintenance requests.

Property Manager

Bristile Properties – San Antonio, TX

(February 2022 – November 2023)

• Managed a portfolio of 200 units, overseeing leasing operations, rent collection, and tenant concerns.

• Developed and implemented tenant retention programs, resulting in reduced turnover and higher lease renewals.

• Conducted market analysis to set competitive rental rates, attracting quality tenants and reducing vacancy rates.

Assistant Leasing Manager

Bristile Properties – San Antonio, TX

(October 2019 – February 2022)

• Supported day-to-day leasing operations, enhancing efficiency and tenant satisfaction.

• Assisted in training and supervising other team members.

• Coordinated tenant move-ins and move-outs, ensuring compliance with leasing policies.

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