Quality Assurance Data Integrity

Salesforce Cer,fied Administrator and Pla*orm Developer with experience in configuring, customizing,

and maintaining Salesforce instances. Proven exper,se in op,mizing workflows, implemen,ng automa,on, and ensuring data integrity. Adept at collabora,ng with cross-func,onal teams to meet business requirements and drive successful Salesforce implementa,ons. PROFESSIONAL SUMMARY

• 5 years of professional experience in analyzing, designing, developing and Tes:ng Business Applica,ons centered around Salesforce CRM.

• Extensive experience in Salesforce administra:on, including configuring security seLngs (Profiles, Permission Sets, Roles, OWD, Sharing Rules, Manual Sharing, and Apex Managed Sharing) and managing data with tools like Apex Data Loader and Import Wizard.

• Proficient in developing Apex Classes, Apex Triggers, Apex Tes:ng, Visualforce pages, and Lightning Components, with experience in implemen,ng 3rd Party Connected Apps and REST APIs through OAuth and SAML.

• Skilled in crea,ng, maintaining, and enhancing Workflows, Valida,on Rules, and custom objects, fields, role-based page layouts, custom Tabs, and Dashboards tailored to client and applica,on requirements.

• Experience in quality assurance tes:ng of Salesforce applica,ons, ensuring func,onality, performance, and security across different environments.

• Experienced in SFDC development using Visualforce Pages, Components, SOQL, SOSL, and DML Statements

• Exper,se with Administra,on and Configura,on of Salesforce.com CRM to populate, maintain data.

• Familiar with Salesforce Classic, Salesforce Lightning, Apex Programming, Lightning component, Core java, Advance java and HTML/CSS.

• Strong ability to produce technical documenta,on and reports, with excellent communica,on skills demonstrated through collabora,on across teams and client interac,ons.

• Proven track record as an effec,ve team player with strong problem-solving skills, capable of working under minimal supervision and adap,ng quickly to new concepts and applica,ons.

• Comfortable in both large and small team environments, with strong leadership abili,es and a commitment to delivering high-quality solu,ons.

• Ability to work under minimal supervision and guidance TECHNICAL SKILLS:

Salesforce Technologies SFDC Lightening, Workflows, Approvals, Valida,on Rules, Assignment Rules, Case Management Automa,on

Languages Apex, Visual Force, Lightening Aura Component Database DML, SOQL & SOSL

Web Technologies HTML, XML, CSS and JavaScript

IDE VS Code, Force.com IDE

Opera:ng Systems MacOS and Windows

Other Tools Office365 and G Suite Products

PROFESSIONAL EXPERIENCE

Amrutha Reddy

Salesforce Admin /Developer

Phone: 571-***-****

Email: ***********@*****.***

NextGen Consul:ng, Remote, USA Jan. 2023 – Till Date Salesforce Consultant

• Involved in Salesforce.com Applica,on Setup ac,vi,es and customized the apps to match the func,onal needs of the organiza,on.

• Managed new user set-ups, deac,va,on, and ownership transfers for accounts/contacts following the approval process.

• Created Profiles, Roles based on Organiza,on role hierarchy and implemented Record-Level and Field-Level security and configured their sharing seLngs.

• Configured and integrated Salesforce for Outlook to enhance user produc,vity.

• Created various Custom Objects and Custom Fields.

• Worked on salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportuni,es, Cases, Ac,vi,es, Dashboards and Reports.

• Developed Case Assignment Rules, Escala,on Rules, Auto Response Rules, Email to Case, Web to Case

• Created various Reports and Dashboards based on company's requirement

• Created Workflow Rules, Workflow ac,ons and,me dependent ac,ons

• Configured Valida,on Rules based on business requirement

• Performed mass data imports using Apex Data Loader and Informa,ca Tool

• Conducted regular data audits to iden,fy data integrity issues and opportuni,es for process improvement.

• Contributed to the development, implementa,on, and tes,ng on the Sandbox environment.

• Collaborated with stakeholders to iden,fy business requirements and translated them into technical solu,ons within Salesforce

• Documented Salesforce fundamentals for easy understanding and naviga,on for business users. Environment: Salesforce, Data Loader, Security Controls, Workflow & Approvals, Import Wizard, Custom Objects, Sandbox and Windows 10

MGB Group, India Jun. 2018 – Jul. 2021

Salesforce QA Tester & Admin

• Collaborated with the IT department to implement and enhance Salesforce solu,ons to streamline internal processes within the Company

• Conducted QA tes:ng on Salesforce features and customiza:ons to ensure func,onality and performance before deployment.

• Responsible for crea,ng Queues, Workflows rules and tasks to share and automate work to the users in the Queue.

• Managed security controls by modifying sharing seLngs, field accessibility, password policies, session seLngs and network access.

Amrutha Reddy Salesforce Administrator 571-***-**** ***********@*****.*** 2 P a g e

• Assisted in the implementa,on of workflow approvals and data valida,on rules, enhancing data quality and accuracy.

• Achieved import and export opera,ons to load customer data and other master data using data loader.

• Par,cipated in mee,ngs to discuss findings and propose data-driven solu,ons.

• Engaged in the development of custom reports and dashboards to provide ac,onable insights for manages and department heads.

• Supported the ongoing maintenance and administra,on of Salesforce, troubleshoo,ng issues and ensuring op,mal system performance.

Environment: Salesforce, Data Loader, Security Controls, Workflow & Approvals, Import Wizard, Custom Objects, Sandbox and Windows 10

CERTIFICATIONS & MEMBERSHIPS

• Salesforce Cer,fied Administrator Creden&al ID # 4037891

• Salesforce Cer,fied Pla5orm Developer 1 Creden&al ID # 4379911

• Salesforce Trailblazer Community – Member h5ps://www.salesforce.com/trailblazer/amruthasfmc EDUCATION:

• Master’s in Computer Science – Oklahoma Chris,an University - Edmond, OK, USA

• Bachelor’s in Computer Science – G Pulla Reddy Engineering College, India LinkedIn Profile:

hops://www.linkedin.com/in/amruthasfmc/

Amrutha Reddy Salesforce Administrator 571-***-**** ***********@*****.*** 3 P a g e

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