Sales Manager High School

KATIE MCKENNA

Woodburn, Oregon ***** 702-***-**** ***************@*****.***

Field Executive Sales Manager with 12 years of sales experience. Successfully developed and led sales teams to not only make their sales plans but to exceed their KPIs and client retention. Experienced in creating in-person and online training materials that supported and grew existing business. Passionate about developing sales teams and working side by side on the floor to develop and support the business. High School Diploma: 06/2010

Enumclaw High School - Enumclaw, WA

Customer Relationship Management

Technical Proficiency

Strategic Planning

Project Planning

Training development

Classroom experience

Corporate Training Programs

Customer Relations

Complaint resolution

Field Executive Sales Manager, 06/2021 - 12/2022

MAC Cosmetics – Utah, Idaho, Oregon And Colorado

Developed strong client relationships through client computer systems by coaching staff to have effective communication, resulting in increased client satisfaction and retention. Collaborated with multiple retailers- Nordstrom, Macys, Ulta, Dillards to cross develop their teams, demonstrate and sell product, and enhance company reputation within the industry. Leveraged data and analytics to make informed decisions and drive business improvements. Coached staff members in providing guidance on best practices, customer service, field operations and team selling, and promoted professional growth within the organization. Handled all HR responsibility for store locations including hiring, terminating, yearly reviews and coaching management to develop their own personal teams. Oversaw operations including; stock inventory and safety compliance for entire market PROFESSIONAL SUMMARY

EDUCATION

SKILLS

WORK HISTORY

Regional Trainer, 08/2015 - 06/2019

MAC Cosmetics – San Francisco CA, Salt Lake City UT Contributed to company growth by supporting the onboarding process for new hires through effective classroom, sales floor, and virtual training programs. Supported leadership by creating in-person and virtual training material to target immediate customer service and sales floor needs.

Facilitated regional training events, resulting in improved team performance and collaboration across departments.

Number 1 in customer returns and highest in average unit sales Retail Manager, 08/2013 - 08/2015

MAC Cosmetics – Oregon

Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized. Scheduled employees for shifts, taking into account customer traffic and employee strengths. Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.

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