It Field Software Support

Jeff Watts

916-***-****

*********@*****.***

**** ***** *****

Roseville, CA. 95678

Summary

A qualified and competent professional with over 20 years of experience in the IT field. Experience

• Process all aspects of company related IT projects while working closely with software developers

• Knowledge and understanding of multi-tiered helpdesk environment

• Provide hardware and software support to clients and colleagues remotely and in-person

• Support, troubleshoot and maintain software servers and networks

• Install and upgrade window-based systems and servers

• Maintain Cisco VOIP phone systems

Leadership

• Maintained seven site WAN

• Supervised up to three employees while providing support to upwards of 550 client systems, 500 users and 40 servers

• Provided employee training

Operating Systems

Client platforms - NT 3.1, 4.1, W95, W98, 2000, XP, W7, W8, and W10 Server platforms – Win NT 3.5, Win NT 4.0, Win Server 2000 through 2016. Networking

DNS, DHCP, WINS, VPN, WSUS, SMTP, Active Directory, Group Policies, Ethernet, TCP/IP, WiFi, client/server.

Hardware

Dell PowerEdge Servers, HP NetServer, HP Proliant Servers, IBM System Servers. Client – Dell and HP Desktops/laptops.

Software

Microsoft Office Suites, Outlook, Directory, Symantec Corporate Antivirus, TrendMicro Officescan, Autodesk network licensing, Autodesk Suites, VMWare Server, Code42 CrashPlan backup, PMXpert, WhiteCanyon’s WipeDrive, Blancco, DBan, ATLAS, AutoCAD Network License Management/Client Software Configuration, Microsoft Exchange, Microsoft Navision, Microsoft CRM, Tyco/Brivo/ADT Badge Access Security Work History

Private Consulting IT Consultant 2021 to present

Sims Life Cycle ITAD Support Technician 2018 to 2020 Sims Recycling Solutions IT Supervisor, Corporate 2014 to 2017 Sims Recycling Solutions IT Supervisor, West Region 2008 to 2013 Sims Recycling Solutions System Administrator 2005 to 2008 Sims Recycling Solutions PC Tech 2002 to 2004

Education

Sierra College, 2000 - 2003, Systems Administrator Curriculum PC Repair, Windows 2000, N+, MCSE

Comp TIA A+ Certification

References Available Upon Request

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