Customer Service Desktop Support
Resume:
HOWARD WEBSTER
***********@*****.***
Dependable problem solver with 3 years and 8 months + experience repairing computers and configuring network settings. Committed to a task until it is done right and pride myself in ability to adapt to different situations as they arise. SKILLS
Computer Repair
Desktop Support
Software Support
Teamwork
WLAN/LAN
Communication Skills
Network+
Problem Solving Skills
Patch Panels
Detail-Oriented
DHCP
Active Directory
Troubleshooting
Hardware Support
Customer Service
Microsoft Office
Ticketing System
WORK EXPERIENCE
IT Helpdesk Technician – Creek Technologies 4/2020 - 6/2023
• Provided exceptional customer service by addressing inquiries and concerns in a timely and professional manner.
• Installed various hardware components to enhance functionality and efficiency of computer systems.
• Utilized strong troubleshooting skills to diagnose and resolve technical issues quickly and effectively.
• Managed ticketing system to track and prioritize and resolve errors or bugs in applications.
Computer Operator II – Serrano IT Services 10/2019 – 3/2020
• Resolved customer computer problems, answered questions or compalints to the best of my ability.
• Setup computers and deploy, install operating systems and software.
• Troubleshoot hardware and software issues on the phone and/or in person.
• Assists in a wide variety of network problems, troubleshoot and configure (LAN, WLAN, WAN).
• Works well with other team members to solve hardware and software problems. EDUCATION / TRAINING / CERTIFICATIONS
Tooele Technical College
• Network Administrator (MCSA) 2018
• TestOut Server Pro 2016: Install and Storage 2017
• Networking Technician (Net+) 2017
• CompTIA Network + 2017
• TestOut Network Pro 2017
• Computer Upgrade and Repair Technician (A+) 2016
• CompTIA A+ 2016
• TestOut PC Pro 2016
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