Team Members Support Specialist
Resume:
Eliana Rodriguez
1-414-***-**** • *********.**@*****.***
Summary
A dependable and detail-oriented, work driven individual seeking to grow in a dynamic work environment. I am organized and really enjoy working with people. With 7+ years of leadership and communications skills, motivated and with excellent problem-solving skills. As a former supervisor I developed a detailed understanding and ability to communicate professionally with guests and team members in the company. Implementing my experience and knowledge I was able to provide 5 star service and create solutions when issues arose. I am someone that maintains an upbeat and positive attitude. With values of integrity, excellence, and respect, I am committed to creating an environment that is caring compassionate and dedicated to serving others. Work Experience
Assistant Team Lead
Neroli Salon and Spa
Open and close the Salon and other retail store operations Participate in personal and team goal setting
Greet guests, and team members and provide a Five-Star guest experience Assist guests in purchasing products and services
Teach, mentor, educate and coach new employees
Accurately schedule reservations and check guests out using Zenoti Earned incentives for achieving sales goals
Maintain thorough communication with team members throughout each location Provide follow-up phone calls for guests
Closing cash/card drawers and make bank deposits
Office software knowledgeable
Responded to emails
Residential Support Specialist
Meta House Inc.
Provide a safe and healthy organized environment for mothers and children. Monitor and record proper self-administration of resident medication. Uphold, understand, and enforce all client-related policies including CBRF regulations. Attend meetings and trainings as assigned sometimes outside of normal scheduled hours. Complete all required trainings deemed necessary by policies and regulations. Clearly communicate with other staff via emails, logs and shift exchanges. Assist with orientation of new residents on house rules and other aspects of the facility. Enforce house rules and report deviations to therapeutic staff. Assist in court-ordered visitations providing supervision. Diffuse violence through non-defensive, prevention and conflict resolution methods. April 2019- August 2019
Jan 2019- Sept 2019
June 2018
Complete random urine drug tests to residents as requested by counseling staff Record concerns, progress notes, incidents or pertinent observations in the Shift Log in a timely manner, using clearly stated facts and verbatim.
Work cooperatively in supporting other staff
Volunteer
Ronald McDonald house charities
I oversaw the guest staying at the Ronald House were comfortable and satisfied with their stay. General maintenance and upkeep. sorting donations. References
Randall Coleman 414-***-****
Jason Waedekin 414-***-****
Margarita Steinmetz 262-***-****
Education
Cosmetology
Institute of Beauty and Wellness
Was voted Student Class Leader
I learned to professionally present and successfully uphold services and products to maximize gross sales.
Effectively communicated with clients, staff, and management and conferred with guests to resolve any conflicts.
Developed interpersonal skills; easily relate to others. Assisted and provided guests with an outstanding experience. Consistently achieve performance goals through enthusiasm, persistence, and initiative. GED
Milwaukee Area Technical College
Received diploma
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