Customer Service D C

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Marie Munu

**** ***** **. ** *** *** Washington D.C 20010

Email:********@*****.***

Summary Recent graduate of the illustrious Delaware state university with a degree in Information Technology. Currently working on my IT certifications as well! Hardworking and reliable employee with an extensive background in customer service, merchandise etc.

Highly organized, proactive and punctual. Excellent in team settings and my ultimate goal is to make people have a comfortable experience.

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Skills

●Great communication skills

●Teamwork skills

●Attentive

●Punctual

●Great customer service

●Empathetic

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Experience 06/2024-08/2024

IT intern, Office of People’s Counsel, Downtown D.C.

● worked in the new IT department

● did troubleshooting and networking with phones and computers

● set up microsoft team calls

● did service calls on equipment

● answered phone calls, scan and laminate documents. 05/2022 - 08/2023

Cashier/CSR, Home Depot, Hyattsville

●Servedasacustomerservicerepresentativeandalsoacashier

●Learnedtheactandprocessofcustomerservice.

●Interacted with customer

●Taught how to fix receipt machines and the monitors. 07/2019 - 12/2019

Cashier/Server, Pizza Hut, Lanham

● served as a cashier and a server

●learned how to work the cash register

●served the food and retrieved the food when they were done 06/2018 - 08/2018

MBSYEP employee, Fun It Up, Washington D.C.

● learned about teamwork

● learned critical thinking

●learned problem solving g

●gained confidence

10/2017 - 12/2017

Help Desk, The Marigold at 11th Street, Washington D.C.

● served as a front desk agent

●answeredphonecallsandsignedinvisitors

●madesuretablesandthekitchenwerecleananddecent.

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Education and

Training

05/2024

college

Delaware State University, Dover, Delaware

06/2020

high school

Archbishop Carroll High School, Washington, D.C.

06/2016

elementary/middle

St. Augustine Catholic School, Washington, D.C.

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Awards ● Honor Roll

● Distinguished Honors

● Principal list

● Honor convocation award for social studies

● National Honor Society

● Dean's List

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Accomplishments ● Dean's List

● Principal List

● Honor Roll

● National Honor Society recipient

● History award recipient

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