Customer Service Sales Associate
Resume:
Jermaine Jones
Sumter, SC *****
**********.**@*****.***
Willing to relocate to: South Carolina
Authorized to work in the US for any employer
Work Experience
Front End Cashier
Walmart-Sumter, SC
May 2023 to Present
Assist and help customers. Train new employees, some leadership roles as needed. Sales Associate
Gate Petroleum Gas Station-Sumter, SC
September 2022 to March 2024
Customer service, cash handling, train new employees Saw Operator
Monti Incorporated-Sumter, SC
September 2022 to January 2023
Operate a digital saw to cut small components made out of fiberglass. Read Blueprints, meet production requirements and goals for completed assignments.
Mogul Operator I
Santa Cruz Nutritionals- Sumter, SC-Sumter, SC
March 2020 to August 2022
Maintain a thorough understanding of all production documentation and related requirements.
● Interact with computer software to read production schedules, enter downtime, scrap, document units produced.
● Ensure adherence to housekeeping in line with GMP/NSF standards (includes routine, deep and caustic cleaning).
● Pre-weigh materials as needed, including preparing documentation and labels, coordinating delivery of materials, verifying status in system (AMAPS) and updating pallet placard quantities (using QR codes).
● Manage plant data files, purchasing files, plant manuals, check-sheets, logs, operating procedures, and process safety information, resolving diverse issues and maintaining seamless performance across plant operations.
Customer Service Representative
Sykes Enterprises, Incorporated-Sumter, SC
February 2018 to November 2020
Served customers by providing product and service information and resolved product and service problems.
● Attracted potential customers by answering product and service questions and suggesting information about other products and services.
● Resolved service problems by clarifying the customer's complaint, determining the cause of the problem,
selecting, and explaining the best solution to solve the problem, expediting correction or adjustments, and following up to ensure resolution.
● Recommended potential products or services to management by collecting customer information and analyzing customer needs.
Production Worker
Carolina Furniture Works-Sumter, SC
May 2008 to May 2010
Build, Sand, Assemble dressers,Headboards, Footboards and Nightstands. Operates and troubleshoot saw machine in the Saw Mill
Line Cook
Applebee's-Sumter, SC
March 2005 to April 2007
Food prep, combining ingredients and training new employees Education
Bachelor of Science in Information Technology in Information Technology Post University - Waterbury, CT
March 2021 to May 2023
High school diploma
Sumter High School - Sumter, SC
August 1996 to June 2000
Skills
• Company Production Systems, Preventive Maintenance, Microsoft Application Suite, Stakeholder Communication, Stock and Data Management, Problem Solving, Operations Management, Staff Supervision,
Process Improvement, Heavy Equipment Operation, Cost Savings, and Cross Functional Collaboration.
• Machining
• Quality assurance
• Manufacturing
• Assembly
• Restaurant experience
• Quality inspection
• Mechanical knowledge
• Lean manufacturing
• Windows
• Tooling
• Distributed control systems
• CGMP
• 5S
• Lean
• Computer Networking
• Computer skills
• Microsoft Office
• Analysis skills
• Communication skills
• Computer literacy
• Cooking
• English
• CAD
• Zendesk
• Software troubleshooting
• WCAG
• Technical Support
• Troubleshooting
• SAP
• Agile
• Cash handling
• Sales
• PCI
• Commercial driving
• Delivery driver experience
• Van driver
Certifications and Licenses
Food Handler Certification
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