HeadBarista

HARLEM T. RETUERMA

*************@*****.*** +974-******** Doha, Qatar

I am a very dedicated individual who is willing to go beyond miles to achieve a goal. I aspire to obtain a new career path from a progressive company where I can apply valuable abilities and experience and grow as an individual and a professional who will greatly contribute in providing quality service to the best of my capabilities.

EMPLOYMENT

HeadBarista at Jamkai Speciality Cafe

Doha, Qatar November 20, 2023 up to Present

• Planning and organizing promotions within the café

• Creating Signature drinks and other Menu for the Soft-opening of the Café

• Training new baristas in filter-drip coffee such as V60 Chemex, Aeropress & Coldrip

• Training Junior baristas in machine Calibration and making a perfect Espresso

• Preparing The Monthly Report Such a Inventory, Sales Report, Expenses Report & etc.

• Assist in planning the Weekly Roster

• Issue repair and maintenance job orders to ensure the proper maintenance of the cafe

• Ensure customer service stations are well-stocked Head Barista at Knowledge Cafe

Doha, Qatar February 5, 2023 to June 2023

• Planning and organizing promotions within the café

• Creating Signature drinks and other Menu for the Soft-opening of the Café

• Training new baristas in filter-drip coffee such as V60 Chemex, Aeropress & Cold drip

• Training Junior baristas in machine Calibration and making a perfect Espresso

• Assist in planning the Weekly Roster

POSITION: HEAD BARISTA

• Issue repair and maintenance job orders to ensure the proper maintenance of the Café.

• Ensure customer service stations are well-stocked Barista at Halo Dough Bar

Doha, Qatar March 2021 to December 20, 2022

• Warmly welcome customers into the establishment

• Calibrate coffee machines and other brewing equipment

• Brewing the specialty filtered coffee such a v-60, chemex, aeropress, coldrip brewed coffee

• Prepare and present beverages according to established recipe and presentation standards

• Prepare and serve a variety of special signature hot and cold drinks along with pastries and cookies tailored to the customer's preferences

• Assist the team in serving orders/ billing if necessary & preserve the cleanliness of working area

• Assist in devising a marketing plan

• Maintain Daily Logbook/Inventory and stock supplies

• Provide a satisfactory customer service

Barista at Ozz Cafe Doha,

Qatar July 2020 to March 2021

• Take and prepare specific orders from customers & provide a satisfactory customer service

• Operate Espresso Machines and other equipments

• Prepare and present beverages and up selling and promoting other products

• Record and accurately process purchases using the POS system

• Maintain stock inventory and prepare accurate reports and endorsement for each shift Barista at Red Umbrella Cafe

Doha, Qatar April 2020 to July 2020

• Prepare Menu for the Soft-opening of the Café

• Operate Espresso Machines and other equipments

• Ensure customer service stations are well-stocked

• Stock inventory according to storage requirements

• Record and accurately process purchases using the POS system

• Take and prepare specific orders from customers and ensure counter area is always clean • Complete opening and closing procedure for each shift Bartender La Cigale Hotel www.lacigalehotel.com Doha, Qatar March 2018 to March 2020

Responsibilities:

• Welcoming customers, making suggestions and preparing orders

• Adhering to company standards for serving alcoholic beverages.

• Verifying the identification and age of customers,

• Mixing and serving alcoholic and non-alcoholic beverages based on customer requests

• Maintaining a good time management to provide excellent customer service

• Keeping the bar stocked and clean

• Accurately matching cash receipts to record sales Senior Spa Attendant La Cigale Hotel www.lacigalehotel.com Doha, Qatar March 2011 to March 2018

As one of the Leading Hotels in the World, offering a personalized and luxurious experience for both Corporate and Leisure visitors, my role is essential in maintaining a sanitary environment and providing assistance to all the guests of Spa & Recreation to ensure a satisfactory guests’ experience. Key Achievements:

• Awarded twice as Employee of the • Direct supervision of colleagues Month performances

• Assertive Complaint handling • Ability to work in harmony with co- • Positive relationships with clients workers

• Flexibility • Ability to recognize colleagues’

• Creativity capabilities

• Time management in performing daily • Providing training on Standards and activities & multitasking Policies

Housekeeping Attendant Grand Hyatt Hotel www.dubai.grand.hyatt.com Dubai, UAE July 2009 to February 2010 Key Achievements:

• Enhanced behaviour & conduct in providing effective & efficient services

• Ability to remain calm in stressful situations

Spa Attendant Grand Hyatt Hotel www.dubai.grand.hyatt.com Dubai, UAE March 2008 to July 2009 Key Achievements:

• Ability to deal with different people and situations in a more professional approach

• Culture Awareness

• Willingness to share acquired knowledge to others Waiter Bulawan Floating Restaurant

National Highway Halayhayin, Pililla, Rizal Philippines November 2005 to December 2007 Key Achievements:

• Knowledge of hospitality etiquette, food & beverage preparation

• Consistency in running a smooth all-day-dining experience to deliver a high standard of service

• Upheld a good interaction and rapport to keep loyal customers

• Efficient serving of food and beverages to provide customer satisfaction Waiter Camalig Restaurant Tanay, Rizal

Philippines October 2004 to November 2005

Key Achievements:

• Consistently carried out all duties and tasks with reference to established rules and policies.

• Good knowledge of Menu for accurate recommendations to customers

• Prompt and visible presence to attend to customer requests and queries KEY SKILLS

Technical Skills

• Time Management • Knowledge of hospitality etiquette

• Computer Literate (Microsoft Office, • Knowledge of food & beverage Word, Excel & PowerPoint) preparation

• Effective communicator in written and oral.

Personal Skills

• Good Memory • Critical Thinking

• Good Communicator • Confident & Creative • Flexibility/Adaptability • Dependability

EDUCATION

Philippine Integrated Institute - Qatar Al Sadd Branch, Doha, Qatar Barista Training Course December 2018 to February 2019

(Short Training Courses approved by Qatar ministry of Education, Chamber of Commerce & Ministry of Foreign Affairs) Xavier Technical Training Center Antipolo, Rizal Philippines Vocational Course on Computer Technology

June to August 2004

The course may seem irrelevant to the career I actually pursued. I however learned that one’s knowledge cannot be limited to what has been taught by books and manuals and the most important thing I have learned about myself is that I am a capable person, able to adapt to what life has to offer. Seminars & Trainings Completed at La Cigale Hotel Doha, Qatar Signature Worldwide

• Customer Experience Edge • Signature Worldwide

Business and • Legendary Complaint Handling Training Solutions

• Broad stroke Skills

Basic Sushi Preparation (2017) & Bartender Training (2018) First Aid

& Basic Life Support (March 2019)

PERSONAL INTERESTS

Travel & Food Vlogs History Movies Online Games Food Documentaries Exploring the diversities from the outside world incorporating myself for knowledge, growth and personal well-being REFERENCES are available on request

HARLEM RETUERMA

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