Office Administrator Quality Control
Resume:
Amanda Brobbey
Email address: ***********@*****.***
Tel no: +233*********
PROFESSIONAL SUMMARY
I have a diploma in Journalism and Media Studies with about six (6) years of practical working work experience, I have developed a deep understanding of communication and skills, ability to multi-task, prioritize, and manage time effectively. I am confident in my ability to deliver results under pressure while maintaining excellent standards of quality control. SKILLS
• Confident, articulate, and professional speaking abilities.
• Excellent organizational and research skills. Thus, attention to details, ability to meet deadlines, strategic planning etc.
• Advanced experience with using of Microsoft Office (Microsoft Word, Microsoft Excel, Microsoft PowerPoint).
• Ability to adjust to new conditions and the capacity to be modified for a new use or purpose if necessary to reach the goals of the organization.
• Well-developed analytical and numerical ability to ensure consistency and accuracy. WORK EXPERIENCE
Institution: Feetec Company
Date:
Position: Receptionist
January 2024 - May 2024
experience in various fields of organizations with proven success. Through my education and 2
Duties;
• Identified and assessed customers’ needs to achieve satisfaction.
• Built sustainable relationships and trust with customer accounts through open and interactive communication.
• Kept records of customer interactions, processed customer accounts and filed documents.
• Handled customer complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.
• Followed communication procedures, guidelines and policies. Institution: Global Prayer and Retreat Centre
Date:
Position:
Duties;
•
• Oversaw office services like cleaners and maintenance service providers.
• Coordinated internal and external events.
• Managed office inventory such as stationery, equipment and furniture.
• Provided basic and accurate information in-person and via phone/email. Institution:
Date: August 2020- September 2021
Position: National Service Personnel
Duties;
• Assessed and edited audios for airplay.
• Checked, prepared and published News Stories.
Personal Assistant (C.E.O) & Receptionist
February 2022 - December 2023
Ghana Broadcasting Corporation (GBC)
Handled queries and complaints via phone, email and general correspondence. 3
• Assisted with research and reported on New Stories from attended assignment.
• Performed other duties as required.
Institution: Ghana Broadcasting Corporation (GBC)
Date: November 2018- August 2019
Position: Internship
Duties;
• Kept records of office supply inventory and expenses.
• Organized the reception area while complying with office procedures, rules, and regulations.
• Arranged meetings, schedules, and travel accommodations for senior staff.
• Answered visitors’ questions, calls, and emails, and provide them with the relevant information.
Institution: Instinct Wave Event Planning Company
Date: September 2017 - September 2018
Position: Researcher
Duties;
• Understood customer perspectives and ensured responsiveness to their needs.
• Identified customer service needs and implemented solutions.
• Found opportunities to co-operate with internal and external parties to improve outcomes for customers.
• Adept at juggling many tasks. Thus, scouting locations, soliciting bids, managing vendor relationships and client communications.
• Created and negotiated contracts and managed budgets. 4
EDUCATIONAL BACKGROUND
Institution: Ghana Broadcasting Corporation (GBC)
Year: 2020-2021
Program: Radio Broadcasting Technique
Institution: Ghana Christian University College
Year: 2014-2017
Program: Diploma in Journalism and Media Studies
Institution: Akim State College
Year: 2011-2013
Program: General Arts
REFERENCES
Name: Mr. Justice Mingle
Organization: Ghana Broadcasting Corporation
Position: Head of News (GBC)
Contact: +233*********
Name: Gloria Otchere
Organization: Feetec Company
Position:
Contact: +233*********
Administrator
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