Customer Service Representative

TL

TRACY LINEHAN

*********@*****.*** 610-***-**** Penn Yan, NY 14527

I feel i am very good at communication. I can listen to and understand the customer issues and either assist them directly or get them to the correct area to assist. I work well under pressure and with deadlines. I take great pride in my work I can multitask well I am prompt and dependable. Professional Summary Seasoned customer service representative with more than 20 years of experience in fast-paced call center or office environment.

Excellent communication and people skills. Track record of achieving exceptional results in processing and completing my tasks.

Perform payroll functions, such as maintaining

timekeeping information and processing.

Conduct searches to find needed information, using such sources as the Internet.

I managed a very large book of business assigned directly to me. This included Processing Payroll, answering questions, researching issues and correcting problems they might occur.

Typically the work is very time sensitive & must be completed in the time allowed to be sure the employees are paid correctly.

I bartended for concerts as well as wedding & other catering events.

Outgoing Personality

Handling Difficult Customers

Organizational Ability

Professional Appearance

Service-Oriented Mindset

Outstanding Customer Service.

Fiamma Bethlehem, PA

Bartender/Restaurant Server

10/2020 - 12/2023

Greeted customers and provided excellent customer service. Prepared alcoholic and non-alcoholic beverages according to recipe standards.

Ensured proper sanitation of bar area, glassware, utensils, and equipment. Developed good working relationships with fellow employees through effective communication.

Checked identification cards for proof of age prior to serving alcohol beverages.

Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Clear Employer Services Philadelphia, PA

Payroll Specialist

09/2022 - 09/2023

Processed payroll for over 500 employees bi-weekly, ensuring accuracy of pay and deductions.

Created and maintained employee records, including new hires, Summary

Skills

Experience

terminations, salary changes, and tax withholding forms. Reconciled monthly benefit statements from vendors to ensure accuracy of information in the payroll system.

Reviewed timesheets for accuracy and completeness prior to processing payroll.

JetPay Allentown, PA

Payroll Specialist

01/2013 - 09/2022

Processed payroll for 300 companies assigned directly to me. Insured timely pay & changes updated as needed.

Reviewed timesheets for accuracy and completeness prior to processing payroll.

Researched discrepancies in payroll data and provided corrective action when needed.

Performed manual calculations for retroactive pay adjustments or special payments as required.

Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues. Aramark Allentown, PA

Bartender

03/2003 - 10/2012

Greeted customers and provided excellent customer service. Prepared alcoholic and non-alcoholic beverages according to recipe standards.

Ensured proper sanitation of bar area, glassware, utensils, and equipment. Maintained inventory of liquor, beer, wine, and other beverage items. Provided drink suggestions to customers based on their preferences. Processed payments accurately and efficiently with POS system. Assisted in setting up the bar for service shift.

Kept track of all orders made by customers and communicated them promptly to kitchen staff.

Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.

Resolved customer complaints in a professional manner. Performed opening and closing duties including restocking supplies. Adhered to state regulations regarding serving alcohol responsibly. Aetna Allentown, PA

FSA/Medical Representative

03/2003 - 03/2010

Educated customers on their plans.

Processed FSA claims in a timely manner.

Answered customers' questions and addressed problems and complaints in person and via phone.

Hammondsport Junior/Senior High School Pittsburgh, Allentown, PA High School Diploma

01/2024

University of Phoenix Tempe, AZ

Some College (No Degree) in Psychology

Education and Training

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