Project Coordinator Program Management
Resume:
USHA RANI BALYAM
Senior Portfolio & Program Management Professional
Technology Operations Leader Product Delivery Delivery Excellence Strategy Execution GenAI and Transformation
Senior Technology Leader with over 2 decades of hallmark career
Recognized as forward-thinking, business & technology savvy, contributor and game-changer, ready to take on the next challenge when it comes to technology.
#ABOUT
Proven expertise in leading large-scale & complex programs right from scoping to successful delivery with high customer satisfaction, using Agile methodologies; skills in presenting changes, issues, risks, and contingency plans to balance project resources, schedules, cost, and scope
Domain expertise in Payments, Security, Print/Publishing, e-Commerce and Multimedia
Growth mind-set - Work closely with the senior management, to formulate a vision and strategic plan, devise innovative strategies to business problems, and deliver critical projects, thereby strengthening organizational capabilities and driving growth
Demonstrate a sense of ownership to plan, execute & drive the delivery excellence and customer success through collaborative environment, manage employee experience & their growth and overall process & resource optimization
Proficient in latest technologies/tools like Java, C, C++, .NET, Kubernetes, Docker, Hazelcast, Google Cloud Platform, SQL Server, Oracle, Windows, Unix, Jira, PowerBI, Rally and Confluence
Change Practitioner & Transformation Evangelist having led GenAI adoption, platform modernization, and Agile, tool & framework transitions to improve customer experience & operational efficiency
Valued Business Partner - Track record of establishing cordial relationships with stakeholders, leadership teams/CxOs, cross-functional teams, engineering, business leads, architects across multiple geographies and time zones for successfully executing concurrent projects
Charismatic People Builder & Leader, built & spearheaded high-performing, result-oriented Development, Portfolio, and Program Management teams of engineers; navigated conflicting priorities and ambiguity to steer teams toward their goals
Excellent analytical, conceptual thinking, strategic planning, and execution skills to drive organizational change
#LEADERSHIP BENCHMARKS
Product Delivery, Strategy Implementation & Technical Program Management:
oSteered critical, high-visibility program deliverables in APAC, CEMEA and NA regions within scope, schedule, and budget/resource boundaries
oOrchestrated complex platform modernization, maintenance, compliance programs covering 25+ teams, 100+ components across 5 geographic locations, interacting with 8-15 functional teams
oDriven Release to Market, customer migration, onboarding activities, and beta testing for India, CEMEA and NA regions
oProvided leadership for 3+ strategic initiatives, cloud program during planning and delivery ensuring alignment with product roadmaps to meet client commitments & company goals
oLed end-to-end program delivery through finalizing scope, project plans, defining and meeting milestone deliverables, identifying critical delivery paths, change management, resource management, tracking execution and reporting to sponsor, stakeholders, leadership team, Steerco and executives
oAccelerated 15% YOY revenue growth by leading a strategic client initiative involving 25 people across 12 functional groups, establishing a direct connection to NPCI while enhancing features
oStrategically managed critical cloud program for CEMEA region with projection of 250 M revenue over 10 years
oSuccessfully oversaw platform solutions (billing, boarding, integration, management) serving 6 million customers of marquee partners
oDelivered product capabilities in Risk & Security Domain on Windows and Mac platforms
oTracked success through usage metrics & planned next steps
oContributed and followed continuous process enhancements, data-driven insights through metrics, dashboards, program governance ensuring strategic alignment & efficient execution
# CONTACT
****.******@*****.***
Bangalore, IN
LinkedIn: https://www.linkedin.com/in/usha-rani-balyam-9b77134
# CORE COMPETENCIES
Effective Program Management / Project Management
Diverse Stakeholder Management
Technology Leadership & Strategic Thinking
Innovation for Growth
Client Management / Customer-focus
Portfolio Management
Process Transformation
Matrix Management
Stakeholder Management
Risk & Dependency Management
Communication
Workforce Planning
Resource Allocation & Management
Process Improvements
Rally, Jira, Confluence
# ACADEMICS
Executive Presence and Influence: Persuasive Leadership Development, The Wharton School
Strategy Execution, Harvard Business School
Masters in Computer Applications, Sri Padmavathi Mahila Visawavidyalayam, Thirupathi
# CERTIFICATIONS
Project Management Professional (PMI)
Certified SAFe Agilist (Scaled Agile Inc.)
Certified Scrum Master (Scrum Alliance)
Technology Leadership and Innovation:
o15+ years of experience in developing and managing deliveries in Agile methodologies
oResponsible for design, development & quality assurance of critical components in print, publishing, Web domain (colors, images, printers) using Java, C++, Python, etc.
oAssured 80% successful release rate through milestone gate keeping processes, bug bashes, automation, UAT development, performance, scalability testing
oAgile Coach and Trainer, championed Agile, tool and framework transitions
oBuilt, trained scrum teams in Agile concepts, adaption to Agile methodologies
oManaged (core team) programs, initiatives to foster innovation, building technical knowledge, acquirer certifications through monthly meet-ups, conferences, workshops, SME-led sessions, ideation, & presentations
oPart of organization wide transformation towards GenAI adoption
Stakeholder Management:
oUpdated program/project status to sponsor, senior executives, Steerco, and stakeholders at regular cadence
oInterfaced with 8-20 functional groups across 5-10 geographic locations ensuring effective collaboration
oFinalized scope along with product owners, business solution leads, tech architects, technical product owners
oDrove decisions in design, technical solutions liaising with architects, tech leads, technical product owners
oManaged product releases and worked with Applications Services, Operations, Networking, Database, Release Management & Tech Teams
oResolved product issues, customer usage metrics working closely with Customer Support, Site Reliability and Tech teams
oOversaw portfolio, program risk and dependencies interfacing with stakeholders across locations with 70% of completion rate
People Leadership:
oBuilt a high-performing team that managed the delivery of over 50 payment domain projects in the last 3 years
oHired, mentored and managed career growth of 20-30 people in engineering and program management groups
oLed Women in Technology group in Bangalore, organizing multiple sessions on topics covering personal and professional growth
oPlanned, executed the ‘Returnship’ initiative at Bangalore site level - 6 interns hired, 3 converted into permanent roles
#CAREER OUTLINE
Director Visa Inc. Since 2017
Key Deliverables:
Spearheaded project planning, strategy, workforce planning, resource management and delivery of roadmap in Payments and Product Platform portfolios. Managed 5 large initiatives roadmaps through 15 large programs, 50-70 projects, 12 direct reports, 20-25 Scrum teams (8 members), 10-15 cross-functional teams, and 200-250 releases.
Managed deliveries in Product Platform Portfolio
Drove strategic client programs for India (NPCI), Saudi Arabia, EU in core payments domain
Contributed to critical product deliveries which resulted into meeting clients’ critical business & compliance requirements, increasing market share & revenue growth; championed site-wide initiatives
Senior Program Manager McAfee Software Ltd. 2015 - 2017
Played a vital role in program & project management of security and data migration product and performance releases in the Security domain.
Drove feature capabilities for Mac security suit and in NextGen Messaging platform on Windows
Managed releases with 12-15 members in a team, and 7-8 teams
Planned and executed Intel Agile Conference 2016; conducted site-wide monthly agile meets
Senior Technical Lead Intel Security (McAfee) 2007 - 2014
Responsible for quality and releases of vulnerability and compliance assessment products in Risk and Compliance domain. Worked on multiple versions (enterprise) of ePolicyOrchestrator platform which is one of the important and widely used McAfee security products.
Oversaw multiple releases of products (Policy Auditor, Risk Advisor and McAfee Vulnerability Manager)
Developed automation for Unix which eliminated manual regression testing on Unix platform
Conducted performance and scalability tests for various releases; ensured quality through release checklists, bug triages, and bug bashes
# PRIOR EXPERIENCE
Senior Software Engineer Quark Media House 2004 - 2007
Worked on the flagship product QuarkXPress which is the #1 page layout software used by publishing industry. It allows users to add layout elements like text, line, tables, images etc. and is capable of WYSIWYG output to Print, PostScript, PDF, EPS, HTML, SWF, XML. QuarkXPress is a Unicode application that supports and is localized in most languages including English, European, East Asian and Middle Eastern languages. Involved in various releases of QuarkXPress as Team Lead and release owner, conducted beta programs. Responsible for development of most important components of print and graphics. Responsible for estimation and planning efforts; reviewing requirements, design and user interface specifications and other documents. Customer Interaction - Handling and resolving customer issues. Working with support and sales to resolve and finalize deals.
Senior Programmer Net4Gains 2002 – 2004
Worked on a client/server application named EasyDeal which is used to carry out the day-to-day activities of dealers and regional office in automobile industry. Component lead for Parts, Warranty, Vehicles and mail client modules. Development of websites using technologies like PHP and ASP.
QA Analyst Raffles Software Pvt. Ltd. 1998 – 1999
Worked on e-commerce application in health care domain. It is a B2B application for Point-of-Service Settlement of healthcare claims. Helps handling health care claims, checks claims, repository for claims, generates reports. Involved in design and development. Communication with customers, Mentoring and coaching team.
Software Engineer Kirloskar Multimedia 1996 – 1998
Joined as programmer analyst and was leading a team at the time of leaving the company. Involved in design and development of - games in the multimedia products; OLE server to play animations in any Windows application, Human Resource Information Management System (HRIMS), Computer Based Training (CBT) modules – using Windows SDK, C, Visual Basic, Macromedia Director
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