Customer Service Appointment Setter

Emora

Deleon

C U S T O M E R A D V I S O R

*************@*****.*** Orange County, 92618 714-***-**** Profile

Dynamic and results-driven Customer Service Lead with 6 years of experience in various customer-facing roles. Adept at managing high-volume cash transactions, prioritizing tasks, and maintaining exceptional customer service standards. Skilled in billing processes, problem-solving, and leveraging interpersonal skills to create lasting customer connections. Fluent in English and Spanish, with a proven track record of excelling in sales environments. Known for efficiently handling customer inquiries and providing timely updates on case statuses. Eager to bring my expertise in customer service and sales to a new team, ensuring a positive and impactful customer experience. Employment

Appointment Setter, Alleviate Tax, Irvine

March 2024 — August 2024

• Developed scripts and strategies to respond to customer objections and concerns, resulting in a 85% increase in appointment conversions

• Developed and maintained a client database to track customer preferences and appointment history

• Implemented automated appointment reminders that reduced no-shows by 85%

• Implemented a new appointment booking system that reduced scheduling errors

• Reconciled conflicting priorities among team members and stakeholders, resulting in a successful customer service satisfaction

Customer Service Representative, Tax Relief Advocates, Irvine May 2023 — February 2024

• Collaborated with other departments to ensure customer satisfaction

• Developed customer service scripts that improved customer service representatives' ability to handle customer inquiries

• Handled high-volume of customer inquiries in a professional and timely manner, resulting in an increase in customer satisfaction ratings

• Trained and mentored new call center representatives on customer service policies, procedures, and best practices

Barista/Cashier, Starbucks, Garden Grove

May 2020 — May 2023

• Greeted customers in a friendly and professional manner

• Handled customer complaints calmly and professionally, resolving customer issues in a timely manner

• Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service

• Operated cash register, credit card machine, and other electronic equipment accurately and efficiently

• Assisted customers with locating items and providing product information

• Demonstrated a strong work ethic, resulting in consistent high-quality products and services

• Utilized point-of-sale (POS) system to accurately process customer payments

• Trained new staff members on proper coffee preparation and customer service techniques Finishline, Cashier, Finish Line, Orange

May 2018 — March 2020

• Processed payments quickly and accurately while maintaining a friendly and professional demeanor

• Operated a cash register and handled cash/credit transactions accurately, resulting in a balanced till at the end of each shift

• Processed customer returns and refunds in a timely and efficient manner

• Maintained a clean and organized workspace, ensuring the safety of customers and coworkers

• Communicated effectively with customers and coworkers to ensure an enjoyable shopping experience

• Cross-sold products to customers, resulting in an increase in sales Cashier, Smart & Final, Garden Grove

October 2017 — May 2018

• Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service

• Operated cash register, credit card machine, and other electronic equipment accurately and efficiently

• Operated a POS system to process payments, refunds, and exchanges

• Assisted with setting up promotional displays

• Followed all safety protocols to ensure a safe working environment

• Assisted customers in locating products and providing product knowledge, resulting in a increase in customer satisfaction ratings

Education

High School Diploma, Garden Grove High School, Garden Grove September 2013 — June 2017

Skills

Effective Time Management

Communication

Billing Processes

Problem Solving

Ability to Work in a Team

Customer Service

Prioritization of Requirements

Cash Management

Languages

Spanish English

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