Data Collection Scrum Master

Theresa Neaz, PSM l (Professional Scrum Master)

Email *******.****@*******.***

Experience:

Project Coordinator Lead on Telephone Migration Project - UMMH - Hybrid

Work in close liaison with UMMH directors, department managers and leads.

Create data collection process, assess process, and implement appropriate changes to best meet the needs of each site location.

Lead and train data collection team.

Produce data collection workbook with Excel using many functions to compare, lookup, manipulate and verify data.

Work with department managers to discover current telephone configuration, peripheral telephony needs such as auto attendant, call flow, line instances and network cabling readiness.

Create call flow Visio diagram.

Collect all relevant station data from UMMH sites which includes phantom numbers, line instances, ring downs, hunt groups, peripherals, contact center needs, gateway needs, and POTS line needs, overhead paging zones and more. Troubleshoot and resolve telephony station migration issues.

Associate Project Manager - DXC Technologies – Remote

Ensured projects were delivered within SLA specifications.

Managed software development and application upgrade projects using agile, waterfall and blended methodologies.

Created Excel reports for tracking budget vs actuals, forecasted hours and resources, monitored project team’s time entered toward projects.

Met with project stakeholders regularly to review project status and provide project transparency.

SOW and WO to understand project needs Created change requests, attend CAB meetings.

Used Dev Ops,to create and keep track of projects with user stories, epics etc…

Software Package and Release Project Lead Coordinator – Atos – Remote

Coordinate application package and release requirements for ERPs such as Microsoft 365, SAP and Oracle Netsuite and CRM applications such as Salesforce.

Use Service Now tool.

Worked within an Agile, waterfall and blended methodology environment.

Lead for laptop refresh project.

Liaison between SCCM team, software packaging team and Client.

Ensured package and release projects were delivered on time and met business & technical requirements.

Tested software packages and coordinated pilot testing.

Coordinate application upgrades and application installation packages in a Citrix environment through dev, testing, publishing, and production stages within SLA.

Updated project life cycle processes to increase efficiency.

Desktop Support – Willis Towers Watson - Hybrid

Lead for training colleagues on new software and processes.

Responsible for maintaining and rollouts of laptops, desktops, applications and peripherals.

Proficient with asset, change and release management.

Coordinated telephone migration to Avaya System.

Maintain local site webpages using MS Frontpage and basic C++ programing.

Image Desktops and laptops.

Troubleshoot networking issue.

Education: Quinsigamond Community College - Worcester, MA - Associates Degree in Electronics/computer systems with biomed option. Graduated Highest Honors - GPA of 3.96. Phi Theta Kappa Honor Society, All American Scholar and Who’s Who Among Students. Certifications: PSM l (Professional Scrum Master) - ITIL Foundation – MS Office Proficient – Lean Yellow Belt

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