Customer Service Representative
Resume:
Ashley Bastian
**** ********* **, ***** **********, SC, 29420, US
*******@*****.***
When assisting with clients, I am a friendly and professional customer service expert with a strong background working to meet customer needs.
When it comes to communicating with customers and vendors, analyzing and resolving complex issues, and keeping detailed records of account interactions, you'll be in good shape. Service-oriented team player with a track record of providing high-quality support. Solid team player with an outgoing, upbeat demeanor and a track record of building rapport with clients. Upbeat and vivacious, with grace in dealing with adversity via resourcefulness and adaptability. Flexible team player with experience in program management, customer relationship management, document control, and scheduling.
Customer Service Representative with exceptional oral and written communication, active listening, and problem-solving abilities.
Strong interpersonal skills, including the ability to relate to and empathize with people from all walks of life.
Proofreading
Cheerful and energetic
Professional telephone demeanor
Savvy negotiator
Dependable and reliable
Data entry
Quality assurance
Plexis POS system operations
Research
Proficient in MS Office
Creative problem solving
High-energy attitude
Critical thinking
Excellent multi-tasker
Medical terminology knowledge
Microsoft Word
Data collection
Recordkeeping strengths
Effective team player
Active listening
Flexible schedule
Detail-oriented
Minute taking
Grammar
Multi-Task Management
Courteous demeanor
Customer service
Strong communication skills
Promotional support
Superior communication skills
Service standard compliance
Filing
GED - 2001
Summerville High School - Summerville, SC
Human Services - Some college (No degree)
Trident Technical College - North Charleston, SC
Professional Summary
Skills
Education
Customer Representative - February, 2007 to December, 2012 Days inn - North Charleston, South Carolina
Listened to the questions and concerns of customers in order to provide answers or responses. Met and exceeded performance goals by approaching all interactions with an organized and relationship-driven approach.
Assisted customers by answering a wide range of questions about available merchandise, current prices, and upcoming company changes.
Provided excellent customer service by quickly resolving issues and responding to inquiries. Embraced the spotlight on customer service by cultivating a courteous and welcoming environment for visitors.
Entered customer interaction details into [Software] to track requests, document problems, and record solutions offered.
Reviewed and updated customer account profiles in [Software]. Processed [Number] invoices and mailed documentation to clients each [Timeframe]. Use standard office equipment and computer programs. Was in charge of keeping financial accounts in order by processing customer adjustments. Accepted credit card payments and offered self-serve payment options after explaining charges on customer bills.
Cpr certified
Work History
Accomplishments
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