Customer Service Front Desk

SHAQUETTA N. FAISON

831-***-**** I ***************@*****.***

PROFESSIONAL SUMMARY

Experienced, motivated professional with strengths in administration, and public safety. Efficient team player dedicated to customer service and strong organizational skills.

Education/License:

●High School of Fashion Industries, NY, NY 2008

●Retail Action Project, Customer Service Training, NY, NY 2013

●License to Carry Firearms in Pennsylvania 2015

WORK EXPERIENCE

Uber, New York, NY 8/23 - 4/24

Driver

●Ensured timely delivery of packages to customers

●Delivered customer orders quickly to promote speedy service, helping increase business

●Interacted with customers pleasantly to meet needs and driver satisfaction

LA Fitness, Allentown, PA 9/22 - 8/23

Front Desk Associate

●Member check-in which entailed greeting members and checking them in upon arrival

●Provided customer service to clients, assisting with membership, facilities and services

●Kids Klub Childcare

●Clean and monitor the gym

●Ensure/Enforce Safety Measures

●Pool check and Locker room janitorial

●Monitoring and ensuring machines were functioning

Auto Zone, Allentown, PA 4/22 - 9/22

Parts Delivery Driver

●Loading and unloading - safely delivering goods to customers

●Route planning - ensuring timely deliveries

●Interacting with customers professionally and handling any inquiries

Northampton County Prison, Easton, PA 5/19 - 4/22

Corrections Officer

●Secure doors/exits and ensure safety of inmates

●Transport/escort inmates to and from the facility

●Intake processing new commits and evaluating mental welfare

●Discharge inmates after clearing release

●Work release officer duties, searching rooms/cells and person

●Drug screening, processing results

USPS Post Office, Allentown, PA 11/18 - 5/19

CCA/Mail Carrier Assistant

●Case/Sort packages and mail to correct route

●Sell stamps and advertisements for other business products

●Deliver mail efficiently and in a timely manner

●Provide great customer service to business owners/consumer

●Collect mail/packages from postal boxes, stores and other

●Lift 20-50lbs packages while scanning to an accurate point of location

●Perform extensive delivery skills throughout the area in inclement weather

Walmart Distribution Center, Bethlehem, PA 3/15 - 8/18

Order-filler

●Pick and fulfill customer orders

●Pack, tape, boxed and labeled order to be sent out

●Load and unload merchandise from the trucks onto the conveyor

●Receive merchandise through Ant system, process freight

●Stock shelves neatly and efficiently

●Detail Receive and problem solve freight

●Attach P.O.’s and manifest for freight to be processed

Walmart, Utica, NY 9/14 - 3/15

Customer Service Cashier

●Operate cash registers at the front of the stores

●Scan all items, process cash, check and credit card transactions

●Deactivate security devices on bags and items purchased

●Request price checks when necessary

●Verify customers' ages when they buy restricted merchandise

●Cleaning work areas and returning merchandise to shelves and racks

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