Customer Service Representative

Cristina Vinson

Phone: 612-***-****

Email: **************@*****.***

PROFILE

Detail oriented individual with excellent time management and problem solving skills

** **** ***** ** ********** providing quality customer service

Highly motivated with demonstrated ability to build and maintain strategic relationships Proficient in the use of Microsoft Office: Word, PowerPoint, Excel, and Access

EDUCATION

South State University

Savannah, GA

Bachelor in Business Management

Currently Enrolled

PROFESSIONAL EXPERIENCE

Luther Automotive Services Golden Valley, MN

Customer Care Representative November 2022 – November 2023

Answered incoming phone calls and scheduled service.

Worked closely with service department to ensure customer satisfaction.

Followed up with customers after service appointments.

Updated customer’s changes in database.

Safe Vision By Hoya Oakdale, MN Customer Service Representative August 2019 – March 2022

Assisted customers via telephone by answering order status questions, resolving issues related to job orders, tracking orders and finding information for RX’s in process.

Utilized tools supplied to communicate with internal and external customers and notify customers of delays.

Addressed customer concerns regarding billing and complaints.

Northland Group Edina, MN

Client Liaison August 2016 – February 2019

Processed incoming correspondences from clients according to client specifications.

Utilized communication skills to assist clients and contributed to special projects.

Used superior Organizational skills to detail and assess information for completeness.

AMT Consumer Services St Louis Park, MN

Customer Service / Sales April 2013 – September 2015

Provided excellent customer service skills to communicate to customer.

Assisted customers calling inbound to call center to verify their new credit cards that customer just received in the mail.

Informed customer of insurance and credit protection programs.

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