Customer Service
Resume:
Derrian Hodge
************@*****.***
SUMMARY OF QUALIFICATIONS
Account Reconciliation
Project Management (Agile)
Electronic & Check Processing
Collections
Billing
Refunds
Salesforce
Accounting
Cash Applications
Finance
Proficient in Excel
Leadership Skill
Proficient in Microsoft Word
VLOOKUP
Customer Service
Excellent Communication Skills
Accounts Receivable
Out Bound E -mail
Bookkeeping
Data Entry
PROFESSIONAL EXPERIENCE
MRI Software
2022-Present
MRI Software, LLC is a provider of real estate and investment management software to real estate owners,
investors, and operators.
Support Analyst I/ Accounts Receivable Analyst
●Process all billing opportunities related to assigned MRI Software business verticals
●Understand end to end revenue impact of respective billing, and credits, including all deferred revenue implications
●Identify, track, and resolve potential billing issues
●Work with the Legal department to understand all contracts and order documents as they relate to fee schedules and client billing
●Work with the Sales department to accommodate client requests
●Research and resolve client disputes and escalate the issues to the right internal contacts/departments
●Manage and maintain client information within the billing system to ensure proper delivery of invoices
●Make recommendations to implement improved processes and procedures
●Perform other duties and participate in other projects as assigned by management, including cross training within the department
●Customer focus and a passion for helping others
●Troubleshoot issues
●Strong organization and time management skills
●Ability to pick up and learn new concepts
●Compassionate and confident communicator
●Regularly submit reports on a weekly and monthly basis to manager on collection trends
●Engage actively in team discussions during scheduled meetings
●Maintain accurate and complete contact information for billing/collection purposes
●Assist with collection of data requested internal/external audits
●Manage a high volume of incoming and outgoing calls to customers
●Prepare credit memos and write offs per procedures
●Process check payments via Quickbooks
Oversee status of all customers in past due aging categories
Adecco
2022-2022
The Adecco Group, is a Swiss French company based in Zurich, Switzerland, and is the world's second largest
Human Resources provider and temporary staffing firm, and a Fortune Global 500 company.
Application Processor
●Document preparation such as admission, insurance, or credit applications and coordinating submission of necessary paperwork
●Review, evaluate, and process for documentation ensuring the highest degree of accuracy, and maintain strict guidelines to ensure compliance with state and federal laws
●Assist with application and registration processes or other specific student support services which may include specific aid and eligibility guidance
●Assist, train and work with staff to facilitate registration into the system
●Work with the dispatch staff to facilitate a smooth application process for customers
●Manual processing of required documentation
●Batching, data entry, scanning, mail room, and mail sorting
●Strictly honor the privacy, security and confidentiality of student records and other sensitive information according to appropriate state, federal and college regulations, policies and procedures
●Provide service excellence through courteous, informed, accessible and professional engagement
●Perform other duties as assigned
Duty Free Americas
2022-2022
Mainstay for liquor & tobacco, plus brand name products such as fragrances & gifts at a discount.
Ensure each customer receives outstanding service by providing a friendly environment which includes greeting and
acknowledging all customers
Sales Associate
●Maintain excellent standards, and handle inquiries/service in a professional manner with all components of excellent customer service
●Maintain an awareness of product knowledge information, merchandising promotions, and advertising features for the department assigned
●Assist customers by identifying and fulfilling needs and wants while creating up sales and add on purchases
●Participate in meeting store incentive programs as defined by DFA procedures
●Accurately and efficiently complete all sales transactions and maintain proper cash, media balances at POS registers including following laws and regulations of credit card confidentiality when assigned cashier duties
●Assist in processing and replenishing merchandise; participate in inventory and monitoring floor stock
●Assist in floor moves, merchandising, display maintenance and store housekeeping
Child Care Paradise
2021–2022
Childcare Paradise Learning Center is a Licensed Center-Child Care Program in Dallas TX, with a maximum
capacity of 85 children. This childcare center helps with children in the age range of Infant, Toddler, Pre-Kindergarten, School. The provider also participates in a subsidized child care program.
Business Development / Marketing Advisor
●Charged with promoting Child Care services to Schools for our after-school program.
● Set and maintain goals for future outreach and possible client facing activities.
●Responsible for back to school and aftercare networking events as well oversee the promotion budget to ensure cost effective ways to increase enrollment.
●Work closely with CCMS to offer services to families that’s in need of assistance.
●Host on site enrollment events at local elementary schools and programs.
●
Target
2021–2021
Target Corporation is an American big box department store chain headquartered in Minneapolis, Minnesota.
Guest Advocate / Cashier
●Work with customers and team members
●Interact collaboratively with others
●Process cash, debit, credit, and check transactions using a cash register or other point of sale system
●Invite customers to participate in store activities
●Reconcile cash drawers and sales receipts
●Plan, direct, and coordinate all activities in the store to ensure objectives are met
●Analyze and improve organizational processes
●Balance the cash register, making change, recording purchases, processing returns and scanning items for sale
●Maintain positive impression
●Build alliances and partnerships with other locations
●Assess, develop, and implement improved policies, procedures and controls
●Responsible for training, departmental communications, coaching, developing, and leading for ongoing individual and team performance for a team of analysts
●Perform returns or exchanges when permitted
EDUCATION AND ADDITIONAL TRAINING
Marketing and Management 2021
Prairie View A&M University
Business Administration 2018
Cedar Valley Community College
Leaders in Management Association (LMA) 2018
Membership E-board position
American Marketing Association (AMA) 2020
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