Project Manager Customer Service
Resume:
Objective
Seeking a program/project management position with marketing and business development requirements in the field of Civil/Environmental Engineering. Eager to take challenging, creative and diversified projects to completion.
Profile
Motivated, personable business professional with 24 years of public and private sector civil/environmental engineering experience. Talent for quickly mastering technology – to include AutoCAD, ICPR, PONDS, and recently updated HEC models. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling multiple clients and projects in the public and private sector. Demonstrated history of producing accurate, projects meeting client specific requirements. Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to market civil/environmental engineering projects and contracts. Thrive in deadline-driven environments with excellent team-building skills.
Skills Summary
1. Project Management
2. Business Development
3. Written Correspondence
4. General Office Software 5. Engineering Software
6. Customer Service
7. Scheduling
8. Report Preparation 9. Leadership
10. Community Service
11. Team-building
12. Professional Presentations
Professional Experience
Marketing and Business Development with contacts throughout Florida.
Registered Florida Professional Engineer with 24 years of experience completing multi-million dollar design projects.
Able to monitor, update and successfully meet design schedules and finish at or under budget.
Capable of sequencing work to maintain existing operations.
Skilled in project budgeting and cost analysis with excellent background in estimating.
Experienced in bidding and contracting construction work.
Operate effectively with Microsoft Office applications including Word, Excel, PowerPoint, and Access.
Knowledge of FDEP, FDOH, FDOT, and local design requirements.
Experienced with FEMA, DCA, and FDEP grant processes.
Excellent written and communication skills.
Have good problem solving with analytic thinking.
Open minded to work in complex environment and projects.
Employment History
SELF EMPLOYED CONSULTANT
Senior Project Manager responsible for bringing the project from design stage to final implementation stage. Monitored and ensured that the public and private projects were completed to client specifications. Coordinated and supervised engineers, contractors, and staff assigned to each project.
CHW – Gainesville, FL
Senior Project Manager 2007 to 2011
Senior Project Manager responsible for bringing the project from design stage to final implementation stage. Monitored and ensured that the public and private projects were completed to client specifications. Coordinated and supervised engineers, contractors, and staff assigned to each project. Initiated project management and marketing programs where none existed before.
Berryman & Henigar – Ocala, FL
Senior Project Manager 2005 to 2007
Senior Project Manager for engineering projects related to public works, residential, commercial and also industrial projects. Used separate approach and techniques for each project as the rules, codes and costing techniques for each project differs.
PBS&J – West Palm Beach, FL
Senior Project Manager 2001 to 2005
Senior Project Manager for various water resources and FEMA floodplain projects throughout Florida to include the Everglades Restoration Project. Assisted in securing the USACE Program Management contract for the Everglades project. Also served as Disaster Response project manager after various disasters.
Dewberry & Davis – Fairfax, VA
Regional Manager 1999 to 2001
Manager for the Region II floodplain mapping program as a contractor to FEMA. Implemented the first Ortho-quad and Countywide floodplain maps for FEMA. Served on FEMA's post-disaster assessment teams.
St. Johns River Water Management District
Project Manager 1987 to 1999
Project Manager for the Upper St. Johns River Basin Project that provided flood control and environmental restoration of lost wetlands. Known as the mini-Everglades project that was completed 10 years ahead of schedule.
University of Florida Institute for Food and Agricultural Sciences
Student Intern 1983 to 1987
Student Intern on the Lake Apopka on the Biological Digestion of Water Hyacinths for Natural Gas Production.
Major Projects _______________________________________________________________________
Upper St. Johns River Project – Indian River, Osceola, Orange, Brevard, Volusia, and Seminole Counties
Puckett, Foley, Roberts Aman, and Wood Creek Road Widening and Resurfacing, Taylor County
SW 24th Avenue, Gainesville, FL
FEMA Ortho-quad and Countywide Maps
University of Florida Sanitary Pump Station Evaluation and Upgrades
University of Florida Master Stormwater Permit Renewal
Hillsboro Canal Aquifer Storage and Recovery (Everglades Restoration)
Collier County Stormwater Utility
City of Alachua and Archer Stormwater CDBG projects.
Marion County Carney Island Park and Boat Ramp
Hurricane Floyd Flood Mitigation – New Jersey & North Carolina
Hurricanes Charlie, Frances, and Jeanne storm debris removal for West Palm Beach and Palm Beach Counties
Education
B.S., Agricultural Engineering, University of Florida, 1987
U.S. Army Corps of Engineers Officers Basic School, 1987
Achievements _________________________________________________________________________________
President of North Central Florida Chapter of Florida Engineering Society
Past-President of Santa Fe Branch of the Florida Chapter of American Public Works Association
Scholarship Committee for Florida Engineering Society
MathCounts Committee for North Central Florida Chapter of Florida Engineering Society
Alachua County Stormwater Committee
APWA Sustainability Committee
Various presentations to the APWA State Conference
Various published articles regarding Low Impact Development and Stormwater
SJRWMD Outstanding Achievements Award
U.S. Army Corps of Engineers for 15 years (Captain)
Professional Organizations______________________________________________________________________
FFES, APWA, and AWRA
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