Supply Chain Data Analytics

RACHEL MICHEAUX

PROFILE

Detail-oriented and efficiency-driven professional with over 5 years experience in streamlining supply chain operations with customer-focused solutions. Proven track record in coordinating end- to-end logistics processes, collaborating cross-functionally to implement innovative strategies that enhance client satisfaction, retention, and business expansion. Adapt at leveraging data analytics to improve decision making and improve revenue generated from ad-hoc shipments. EXPERIENCE

SENIOR AIR CHARTER SPECIALIST, ASCENT GLOBAL LOGISTICS; BELLEVILLE,MI APRIL 2022–PRESENT

Streamlined the sales, booking and execution of 100+ domestic and international ad hoc cargo air charter shipments per month, ensuring timely and professional handling of all charter movements

Created and modified documents necessary for air charter movements, in adherence to United States, Canada and Mexico customs border protection standards.

Played a pivotal role in expanding the company’s client base by successfully identifying, and cultivating relationships, with prospective clients, resulting in acquisition of key accounts. FULFILLMENT TEAM LEAD, TARGET; YPSILANTI, MI

NOVEMBER 2019-APRIL 2022

Led a high-performing team responsible for managing enterprise fulfillment, operations, ensuring timely, and accurate delivery of products and services to customers.

Coordinated cross-departmental efforts to meet client-specific fulfillment requirements, successfully managing complex logistics and high-volume orders.

Developed and maintained key performance indicators (KPIs) to monitor team productivity, ensuring adherence to service level agreements (SLAs) and maintaining client satisfaction.

Trained and mentored team members, fostering a collaborative environment and encouraging continuous professional development.

ENTERPRISE FULFILLMENT EXPERT, JCPENNEY; WESTLAND, MI 2016–2018

Successfully resolved escalated fulfillment issues, demonstrating a strong ability to navigate challenges and maintain client trust and satisfaction.

Delivered exceptional customer service by accurately capturing and fulfilling online orders, ensuring all clients specifications, and preferences, exceed expectations.

Managed in to end order fulfillment process from order entry to delivery, ensuring accuracy and efficiency and handling high volumes of customer orders. EDUCATION

FARMINGTON HIGH SCHOOL - FARMINGTON, MI 2017

SKILLS

problem-solving critical thinking excellent communication skills (written & verbal) Microsoft office

client focused client relationship acquisition Detroit, MI 313-***-**** *****************@******.***

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