Retail Sales Customer Service
Resume:
**/**** - **/**** ********* Manager Retail
Family Dollar, Wakefield, VA
Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.
03/2021 - 04/2022 Patient Access Representative
Bon Secours Southside Medical, Petersburg, VA
Assist patients in obtaining services, understanding policies and making health care decisions.
10/2017 - 10/2020 Retail Sales Clerk, Retail Salespersons Cracker Barrel Old Country Store, Roanoke Rapids, NC Listened to customer needs and desires to identify and recommend optimal products. Improved operational efficiencies while managing customers requests, store inventory, transactions. Monitored customers for signs of security concerns and escalated issues to management. Organized store merchandise racks and displays to promote and maintain visually appealing environments. Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions. Managed efficient cash register operations, including scanning items, processing payments and issuing receipts. Maintained up-to-date knowledge of store sales, payment policies and security standards. 11/2016 - 08/2017 Field Interviewer
Westat, Rockville, MD
Collect data, interview individuals at their house, collect bio samples. Screened all applicants based on qualifications and background. Observed participants and recorded results.
04/2016 - 11/2016 Cashier, Cashiers
New Dixie Mart, Gaston, NC
Train new employees. Restocked, arranged and organized merchandise in front lanes to drive product sales. Checked identification for proof-of-age and refusing alcohol sales to underage customers. Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency. Checked prices for customers and processed items sold by scanning bar codes. Processed POS transactions, including checks, cash and credit purchases or refunds. Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies. Reviewed and resolved differences between accounting information and cash drawer. Resolved issues with POS systems, card readers and receipt printers to prevent customer delays.
12/2014 - 01/2015 Cashier, Cashiers
Gaston Blue Flame, Gaston, NC
Reviewed and resolved differences between accounting information and cash drawer. Checked identification for proof-of-age and refusing alcohol sales to underage customers. Reconciled cash drawer at start and end of each shift, Michelle Wages
P.O. Box 64, Wakefield, VA 23888
Phone: 434-***-****
Email: *********@*****.***
Employment History
accounting for errors and resolving discrepancies. Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency. Counted cash in register drawer to balance register at beginning and end of shift. Checked prices for customers and processed items sold by scanning barcodes. Resolved issues with POS systems, card readers and receipt printers to prevent customer delays. Processed POS transactions, including checks, cash and credit purchases or refunds.
09/2013 - 08/2014 Cashier and Salesperson
Thacker's Ace Hardware, Petersburg, VA
ring up customer handle money put up merchandise use the rf gun relocate items in the rf gun print out labels using the rf gun customer service price changes number changes put up sale signs
01/2011 - 03/2012 customer service representative
AAA Carolinas, Roanoke Rapids, NC
answer phones, data entry, customer service.
09/2010 - 01/2011 Cashier
Gaston Blue Flame, Gaston, NC
help customer with their purchases, handle money, stocked store, trained new employees, open and closed store
04/2006 - 06/2009 Customer Service Representative
Vangent, Richmond, VA
Customer service representatives interact with customers to handle complaints, process orders, and answer questions.
Medical Office Administration
Associate's Degree
Halifax Community College, Weldon, NC
Office Technology
1 Year of College or a Technical or Vocational School ECPI Computer Institute, Virginia Beach, VA
used personal computers, typewriters, calculators, Education and Training
Detailed References
Angela Wells, Supervisor
AAA Carolinas
1415 East 10th St
Roanoke Rapids, NC 27870
Marva Smith, manager
Gaston Blue Flame
100 Pleasant Hill Road
Gaston, NC 27832
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