Network Technician Customer Support
Resume:
Emmitt Jones
Apt E
Richmond Heights
*****.******@*****.***
Education
University of Mississippi-Oxford
May 1973
Bachelor of Arts
Social Work
Oxford, MS
Experience
Equinix Inc.
August 2008 - May 2014 Senior Network Technician
Installation, support, and maintenance of metro network platforms to support global business, operating customer platforms to a high-uptime standard. Provided direct customer support on escalated issues, collecting and analyzing low-level technical data, and communication to management, internal partners, and vendors. Contributed to the planning and implementation of expansions and new builds. Documented network infrastructure and procedures, and provided training to co-workers at all levels. Performed detailed failure analysis, identifying root cause, proposing and performing remediation. Interacting with vendors, produce hardware BOMs and gather accurate quotes for budgeting and purchasing. Understood and communicated technical issues and implications to the business. Participated in 24x7 on-call rotation to troubleshoot and resolve network issues across all platforms.
Ed
Verizon Communications
May 1980 - March 2008
Network Technician
Whippany, NJ
Technical lead of team that provides 24/7 coverage for all aspects of telecommunications services (phone, fiber optic services, etc). Interpret and correlate service outage and degradation, respond to equipment and service failures, and perform trouble resolution. Interface with third party vendors (Nortel, Microsoft, Cisco, etc). Utilizing LAN/WAN, TCP/IP, networks and routing protocols and encryptions. MS Word and Excel for daily reporting.
United States Air Force
In-Flight Refueling
Universal City, TX
Check forms for equipment status. Perform visual and operational check of air refueling and associated systems. Compute and apply weight and balance data, procedures, and techniques. Prepare and verify load plans, direct cargo loading/unloading operations, and ensure compliance of all government protocol.
Division of Youth and Family Services
Social Worker
St Louis, MO
Provide a full range of social case management services to children, youth, and families, to assist them in attaining a more satisfactory social, economic, or physical adjustment. Utilizing core case management and counseling skills to help all clients and families utilize all available resources properly.
Professional Memberships
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Member of IBEW Local 827
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US Veteran
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LCSW-State of MO
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