Human Resources External Communications

KATY LANGENDORF

EDUCATION

Master of Arts Strategic Communication Liberty University 2020 - 2023

Bachelor of Science Family & Consumer Sciences Major: Consumer Affairs

Texas State University 2013 - 2015

Minor Social Work

Texas State University 2011 - 2013

SKILLS

-Highly Organized

-Project Management

-Program Management

-Website Design and Creation

-Proof reading and editing

-Communication

-Detail Oriented

-Interpersonal Skills

-Customer Service

-Career Development

-Presentation Skills

-Word, Excel, PowerPoint

-Video Editor

-Training

KATY LANGENDORF

AUSTIN, TX 512-***-**** ***********@******.***

EXPERIENCE

CAFÉ BARISTA • LIFE TIME FITNESS • AUSTIN, TX • 2023 – PRESENT

--Responsible for prepping food, smoothies, coffees and teas for Life Time Members and staff.

-Assists members with knowledge regarding supplements and protein powders

-Actively engages with members regarding food ingredients, food allergies, and nutritional content regarding our grab and go items and smoothies.

SENIOR PROGRAM-PROJECT MANAGER • ORACLE • AUSTIN, TX • 2021 – 2023

-Responsible for website design and creation for the Source-to-Settle Organization.

-Write, proofread, edit, and send internal and external communications via different communication channels (i.e., Slack, template Builder, Email, Video, Sequoia).

-Responsible for proofreading, editing, creating, and distributing internal and external knowledge articles through the OSvC platform and Source-to-Settle Help.

-Worked directly with Marketing to send external communications on product launches and updates.

-Collaborated with Human Resources, Expenses, Accounts Payable, Customer Support, Marketing, Automation, Security, User Experience, Training, and Procurement on communication distribution.

-Responsible for working closely with executive team members regarding sending organizational changes.

-In charge of training internal team members on Knowledge Article publishing within the OSvC Production and Test environment.

CHIEF OF STAFF-COMMUNICATIONS • DELL TECHNOLOGIES • ROUND ROCK, TX • 2018 – 2021

-Assisted with headcount governance. Tracking the net change from attrits, backfills, and adds every week

- Responsible for leading initiatives such a rewards and recognition and travel governance.

-Responsible for acting as a liaison between my director and his direct reports

-In charge of following up on crucial action items with my directors’ staff

-Write, edit, and manage quarterly newsletters, internal, and external communications resulting in better communication on crucial organization and process updates

-Write, shoot, and edit Global Asset Management communication videos, including the Meet your Leader and Meet your Colleague video series featured on Inside Dell Technologies Global Asset Management Page, and released quarterly

-Managed the Global Asset Management page, ensuring that proper internal and external communications and videos are uploaded weekly, monthly, and quarterly

-Helped assist upper management with Concur expenses, epicenter governance, travel booking, material for upcoming presentations, and calendar organization

-Helped govern the Global Asset Management Mentoring Program that is designed to allow mentors and mentees to develop specific skillsets for networking, career development, and growth. With the program having an overall 92% satisfaction rate from both mentees and mentors

BUSINESS OPERATIONS SPECIALIST • DELL TECHNOLOGIES • ROUND ROCK, TX • 2016 – 2018

-Investigated and resolved discrepancies in customer records

-Communicated across departments to assist with external customer support

-Actively worked bulk data corrections through internal/external customer emails and online forms

LEAD GENERATOR • NRG HOME SOLAR • AUSTIN, TX • 2015 – 2016

-Engaged actively with all customers and employees to build a friendly work relationship and provided knowledge on the benefits of solar panels

-Oversaw setting up solar leads by the hour

-Was responsible for informing all customers on solar rebates and tax credits

INTERN • SAM’S CLUB • AUSTIN, TX • 2015 – 2015

-Oversaw shadowing the club management and department supervisors

-Was required to work closely with cashiers to help increase their credit card sign-ups and membership upgrades per customer at checkout

-Was responsible for learning claims, accounting, produce, bakery, center section, hard-lines, the front-end, human resources, and the receiving departments

LEAD GENERATOR • ENPHASE ENERGY • AUSTIN, TX • 2014 – 2015

-Actively engaged with customers on the benefits of solar panels

-Provided extensive knowledge on tax credits and rebates available to customers interested in solar

-Was in charge of bringing in two solar leads per hour

MEMBER SERVICES • SAM’S CLUB • AUSTIN, TX • 2006 – 2013

-Actively educated customers on the benefits of our membership program and credit card perks

-Was responsible for setting up membership accounts by the hour (business, personal, collegiate, upgrades, and premium membership cards)

-I would bring in one membership by the hour totaling five within a five-hour shift

-Required to set up five credit cards per day

-Oversaw handling cash and credit card refunds on store merchandise

-Cross-trained in multiple store departments (jewelry, front-end, soft lines, bakery, cafe, hard lines, gas, self-checkout)

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