Customer Service Network Analyst

Managed customer support for both individual and corporate clients, ensuring efficient resolution of network issues. Led teams and contributed to the development of the company's IPTV application. Hands-on experience with FTTH equipment, OLT, Fortigate, Cisco, Bequant servers, DNS servers, and TV decoders. Proficient in configuring and maintaining VMware servers. Expertise in configuring WAN and LAN interfaces and managing Windows Server environments. TELECOMMUNICATIONS NETWORK ANALYST

20 years old

DAVID

RONDÓN

Network Analyst with extensive experience in telecommunications, particularly in managing and troubleshooting network infrastructure. Demonstrated ability to lead teams, develop applications, and resolve complex technical issues. Highly skilled in configuring and maintaining various network and server systems, with a deep passion for network-related challenges. Committed to delivering efficient solutions and providing excellent customer service. PROFILE

WORK EXPERIENCE

Network Analyst Thundernet Telecommunications

2021 - 2023

SKILLS LANGUAGES

EDUCATION

UEP Don Cesar Acosta (2020-2021)

Technical High School Degree

MikroTik (2021)

MTCNA (MikroTik Certified Network Associate)

MikroTik (2022)

MTCRE (MikroTik Certified Routing Engineer)

Network Configuration (FTTH,

WAN, LAN)

Server Management (VMware,

Windows Server)

Knowledge of Mikrotik Routers

(MTCNA, MTCRE Certified)

Customer Service and Problem

Solving

Attention to Detail and

Craftsmanship in Upholstery

English (Conversational)

Spanish (Native)

737-***-****

****************@*****.***

14115 n hwy 183 78717, Austin.

Worked under high-pressure conditions, performing multiple roles within the kitchen. Developed strong customer service skills, significantly improving customer satisfaction. Kitchen Staff Banh Mi Galang

2024 - 2024

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