Customer Service Front Desk
Resume:
Some College (No Degree):
Basics
Del Mar College
Corpus Christi, TX
***************@*****.***
Portland, TX 78374
Skills
• Teamwork
• Problem Solving
• Attention To Detail
• Communication
• Active Listening
• Adaptability
• Great Customer Service
Education And Training
Outgoing greeter with strong communication and customer service skills. Making guest feel welcomed while balancing diverse business requirements. Highly- motivated employee with desire to take on new challenges. Beeville Diner - Restaurant Hostess
Beeville, TX
01/2019 - 08/2023
La Quinta Inn & Suites In - Front Desk
Portland, TX
08/2017 - 12/2017
Software Decisions Inc - Live Scan Operator
Corpus Christi, TX
02/2006 - 08/2010
Erica Saavedra
Summary
Experience
• Greeted guests and sat customers at tables or in waiting areas. Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
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• Helped restaurant staff set up small and large events to coordinate seating. Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
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• Utilized POS system to total meal costs and add taxes for final bill calculation. Tracked seated guests and available seating using computer-based and mobile reservation software.
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Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
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Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
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• Responded to inquiries and room requests made online, by phone and via email. Monitored reception area to provide consistently safe, hazard-free environment for customers.
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Handled payment processing and provided customers with receipts and proper bills and change.
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• Received incoming calls and coordinated with staff to fulfill customer requests. FIngerprinted for criminal background checks by capturing the applicant's fingerprints electronically and transmit the data
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• Delivered fast and friendly service to handle questions and service complaints Operated equipment high-volume photocopiers, printers and folding and inserting machines to manage over 25 or more appointments per week.
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• Photographed applicant after being fingerprinted City Diner And Oyster Bar - Hostess
Corpus Christi, TX
06/1997 - 01/2006
• Oversaw machine operation to verify functionally Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
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• Greeted incoming guests to escort to assigned dining area and present menus. Checked dining and serving areas to verify proper cleanliness and readiness for guests.
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• Utilized POS system to total meal costs and add taxes for final bill calculation. Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
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Operated cash register or POS system to receive payment by cash, check and credit card.
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• Accepted cash and credit card payments, issued receipts and provided change.
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