Warehouse Associate
Resume:
John Davis
Las Vegas, NV *****
**************@*****.***
IT technical support with skills including onsite computer equipment installation, troubleshooting, maintenance and network deployment
Willing to relocate: Anywhere
Work Experience
Laser Operator
Nordis Technologies West-Las Vegas, NV
July 2024 to Present
The laser printer position operates the laser machine and other machinery as needed used in the production process.
Responsible to select printer settings, load programs and set up machines for accurate printing. The position follows standard work methods and practices and safe work habits to ensure production is as efficient and safe as possible.
Mail Handler
Pitney Bowes-Las Vegas, NV
August 2023 to May 2024
Assist in processing standard and first class mail IT Equipment Coordinator
Amazon-Las Vegas, NV
June 2020 to May 2023
· Regularly maintain technology equipment
· Responsible for ensuring that computers and computer networks within the company work efficiently and effectively without issue
Technology Associate Supervisor
Staples, Inc-Munster, IN
May 2016 to December 2019
· Engaged customers to create a favorable buying environment
· Built relationships with Certified Tech Associates to create synergy across all technology departments
· Championed mobile and technology selling programs both in-store and online
· Responded to and resolved customer requests and concerns Technical Support Specialist
Department of Information Technology-Gary, IN
October 2017 to November 2017
City of Gary, Indiana
· Provided support and technical issue resolution via E-Mail, phone and other electronic media
· Configured equipment to connect to the Internet via local and wide area network technologies• Identified operational issues with client computers Lab Technician
Industrial Technology-Gary, IN
August 2017 to October 2017
Ivy Tech Community College
· Responsible for managing the day to day operations of the industrial technology lab
· Provided instructional support services for multidisciplinary classes in the School of Technology
· Assisted students with lab-activities to strengthen skills Customer Service Representative
Teleperformance-Hobart, IN
November 2015 to March 2016
· Responded to all customer inquiries
· Troubleshot equipment and system problems
· Exercised retention efforts
· Identified comparison shopping customers and offered alternative solutions or additional products and services to meet customer needs
Technical Support, Information Systems and Technology Calumet Township Trustee's Office-Gary, IN
May 2012 to May 2015
· Provided desktop support for office personnel
· Assisted with management of the local area network
· Ensured the integrity of network data
Education
B.S. in General Studies
Indiana University Northwest - Gary, IN
January 2012 to December 2015
Associate in Computer Network Systems
ITT Technical Institute - Orland Park, IL, US
March 2009 to March 2011
Skills
• Technical support
• Maintenance
• Customer service
• Computer networking
• Desktop support
• WAN
• LAN
• IT support
• Microsoft Windows
• Operating Systems
• TCP/IP
• DNS
• Active Directory
• Help Desk
• Network Support
• Microsoft Windows Server
• Ethernet
• VoIP
• Troubleshooting
• Android
• IT
• Data center experience
• Typing
• Electrical wiring
• Schematics
• Network protocols
• SQL
• Mobile devices
• Customer support
• Construction
• B2B
• Soldering
• Heavy lifting
• VoIP
• Telecommunication
• Inventory control
• Mechanical knowledge
• Sales
• Warehouse experience
• Forklift
• Materials handling
• Communication skills
• Heavy equipment operation
• Shipping & receiving
Certifications and Licenses
CompTIA A+
Driver's License
CCNA
Pallet Jack Certification
Forklift Certification
CompTIA Network+
CompTIA Security+
MCSE
MCP
ITIL Certification
BICSI Certification
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