It Support System Analyst
Resume:
Javier E. Fun Sang
Bachelor of Science in Computer
Engineering
Director of Technology @ CNEL Database Development, Technical Upgrades
Huntersville – NC
*******.******@*****.***
Professional Summary
Focused System Analyst with extensive experience in database development and IT support, proficient in SQL and PL/SQL Oracle. Adept at maintaining systems at peak performance, solving complex issues with analytical and systematic approaches, and collaborating with teams to achieve business objectives. Highly motivated to contribute to team success and tackle new challenges.
Skills
• Analitycal Thinking
• Teamwork
• Leadership
• Working under preasure
• Data Analysis
• Persistence
• Creative Strategies
• Communication
Professional Experience
Director of Technology
National Energy Company of Ecuador - CNEL
June 2017 – July 2024
• Lead and oversee the IT team, including engineers, developers, and other technology professionals. This encompasses recruitment, training, and performance evaluation.
• Strategize technology investments and analyze market trends to ensure the company stays at the forefront of innovation.
• Collaborate in developing new technology products and services, and evaluate emerging tools and technologies.
• Administer the technology department's budget, ensuring optimal and efficient use of technological resources.
• Partner with the IT Security department to establish and enforce security policies that safeguard the company’s data and systems.
• Manage relationships with technology vendors, ensuring that the solutions provided align with the company’s requirements.
• Generate reports for senior management and evaluate the impact of technological initiatives on overall company performance.
Senior System Analyst
National Energy Company of Ecuador - CNEL
December 2010 – May 2017
• Collaborate with stakeholders to understand business needs and translate them into clear, detailed technical requirements.
• Create and maintain comprehensive documentation for functional and technical requirements, including detailed specifications, use cases, and process flow diagrams. 2
• Design and coordinate testing activities to ensure that developed solutions meet specified requirements and perform as expected.
• Serve as the primary point of contact between end-users, the development team, and other departments, facilitating communication and addressing any issues.
• Provide training and support to end-users on new systems and processes, ensuring effective adoption and utilization.
• Identify and resolve complex issues that arise throughout the project lifecycle, offering both technical and operational solutions.
• Monitor the performance of systems and applications in production, analyzing metrics to ensure optimal operation.
• Identify and manage risks associated with the implementation of new solutions and technologies, mitigating potential impacts on the business.
• Supported database development with expertise in SQL and PL/SQL Oracle PLSQL Developer
National Telecommunications Company of Ecuador - CNT March 2007 – November 2010
• Design and develop database objects such as tables, functions, stored procedures, and other Oracle database components using PL/SQL Developer and TOAD.
• Optimize Oracle database queries to enhance performance and efficiency.
• Integrate applications through Java development to ensure seamless connectivity and functionality.
• Wrote optimized SQL queries for integration with other applications. Junior SQL Developer
Electricity Company of Guayaquil-Ecuador - CNEL GYE October 2005 – February 2007
• Designed database tables, structure and stored procedures.
• Created and optimized a variety of database queries and functions using SQL
• Analyzed user needs to design user-friendly interfaces.
• Tested and revised code to eliminate errors.
Education
Bachelor of Science in Computer Engineering
Polytechnic University of Ecuador – ESPOL
October 2004
Specialization in Technological Systems
Course in Oracle Database 10g: Programming PL/SQL & Advanced PL/SQL E-SERV, Guayaquil
October 2007
ITIL Foundation Certificate in IT Service Management PEOPLECERT, Guayaquil
September 2017
Language
• Spanish (Native Speaker)
• English (Advance)
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