Support Worker Personal

LISA BELL

*** ******* **. #**, ***********, ON M*J 1J4

************@*****.***

416-***-****

SUMMARY OF QUALIFICATIONS

• Ability to effectively communication and report information to multi-disciplinary team

• Skilled in utilizing building security lock systems and procedures

• Ability to resolve residents and family concerns and complaints

• Effective problem-solving, conflict resolution and decision making skills

• Current WHMIS, CPR, First Aid/HCP and Food Handling Certificates RELEVANT SKILL SET

Personal Support Worker

• Working with elderly residents/patients and providing one-on-one care such as assisting with personal care, meals

• Ensuring the fulfillment of individual needs as instructed in the client’s care plans

• Helping clients with leisure activities

• Ensuring the health, safety, welfare, and independence of residents/patients

• Satisfying the social and emotional needs of residents/patients

• Documenting and recording daily care reports which may include incident reports Security

• Maintain access control and traffic inside facilities to maintain order and security of

• people and property

• Maintain assigned posts throughout the facility until properly relieved

• Prepare routine, standardized reports

• Perform periodic checks of building

Customer Service

• Assisted in identifying needs and concerns, ensured prompt resolution of requests

• Participated in enhancing customer satisfaction and business productivity by providing professional and knowledgeable service

EMPLOYMENT HISTORY

Personal Support Worker Neural Rehabilitation Group (hospital) 2014 – present Bayshore Health Care

Revera Home Health Care

Alert Best Nursing

Lunch Supervisor St. Nicholas Catholic School 2014 Security Guard Intelligard 2012

EDUCATION AND PROFESSIONAL TRAINING

Loss Prevention Specialist Certificate Ontario Security Training Medical Office Assistant Medix School

Personal Support Worker Certificate City Adult Learning Centre High School Diploma Scarborough Centre for Alternative Studies

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