Front Desk Receptionist
Resume:
******.*.*******@*****.***
Henderson, NV 89074
C O N T A C T P R O F I L E
S K I L L S
E D U C A T I O N
W O R K E X P E R I E N C E
• Cash Handling & POS System
Proficiency
• Customer Service & Guest Relations
• Front Desk & Reception Management
• Appointment Scheduling & Coordination
• Microsoft Office Suite (Word, Outlook)
• Organizational & Multitasking Abilities
• Excellent Phone Etiquette
• Team Leadership & Training
• MINDBODY Software Proficiency
Hostess
Bramare – Las Vegas, NV
May 2024 – September 2024
• Greeted and seated guests, managed reservations, and ensured smooth flow of service.
• Maintained an organized front-of-house and a welcoming environment for all guests. Front Desk Receptionist
The Lash Lounge – Las Vegas, NV
April 2024 – July 2024
• Provided excellent customer service by answering inquiries, managing appointments, and maintaining guest records.
• Ensured a seamless check-in/out process for clients. Front Desk Receptionist
The Spa at the Palms/Drift Spa – Las Vegas, NV
April 2023 – April 2024
• Managed guest check-ins/outs and appointment scheduling.
• Handled large cash transactions and coordinated spa services to ensure client satisfaction.
• Assisted with booking packages and upselling spa services. Hostess
Juliet Cocktail Lounge – Las Vegas, NV
December 2023 – March 2024
• Greeted and seated guests, managed the waiting list, and coordinated with serving staff to ensure timely service.
• Ensured a positive and organized atmosphere during peak hours. Call Center Agent
MGM Resorts International – Las Vegas, NV
July 2022 – May 2023
• Provided high-quality customer service via phone, handling inquiries and booking reservations for resort services.
• Utilized soft skills to resolve customer concerns and exceed daily call targets. Outbound Call Representative
Precision Opinion – Las Vegas, NV
January 2022 – July 2022
• Conducted outbound surveys and gathered data for market research projects.
• Demonstrated effective communication to maintain client engagement during calls. Front Desk Receptionist
Facelogic Spa – Las Vegas, NV
October 2021 – April 2022
• Greeted clients, scheduled appointments, and managed front desk operations.
• Assisted with membership sales and ensured consistent, high-level guest service. Seasonal Sales Ambassador
Lush Cosmetics – Las Vegas, NV
September 2021 – January 2022
• Engaged customers with product knowledge and personalized recommendations.
• Processed sales transactions and promoted seasonal promotions. Highly motivated and customer-focused professional with 6+ years of experience in front desk operations, customer service, and hospitality. Proven ability to manage high-volume environments, provide exceptional guest service, and handle cash transactions with accuracy. Strong communication and organizational skills, with a dedication to enhancing guest experiences and supporting team operations. Seeking to leverage my skills in a dynamic, client-oriented role. C E R T I F I C A T I O N S
K I A N N A A N T H O N Y
High School Diploma
Connections Academy – Las Vegas, NV
Graduated: May 2019
• A L C O H O L A W A R E N E S S C A R D
( V A L I D : J U N E 2 0 2 4 – J U N E 2 0 2 8 )
• F O O D H A N D L E R ’ S C A R D ( V A L I D :
J U N E 2 0 2 4 – J U N E 2 0 2 7 )
• D R I V E R ’ S L I C E N S E
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