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Front Desk Receptionist

Location:
Henderson, NV, 89074
Posted:
September 21, 2024

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Resume:

702-***-****

******.*.*******@*****.***

Henderson, NV 89074

C O N T A C T P R O F I L E

S K I L L S

E D U C A T I O N

W O R K E X P E R I E N C E

• Cash Handling & POS System

Proficiency

• Customer Service & Guest Relations

• Front Desk & Reception Management

• Appointment Scheduling & Coordination

• Microsoft Office Suite (Word, Outlook)

• Organizational & Multitasking Abilities

• Excellent Phone Etiquette

• Team Leadership & Training

• MINDBODY Software Proficiency

Hostess

Bramare – Las Vegas, NV

May 2024 – September 2024

• Greeted and seated guests, managed reservations, and ensured smooth flow of service.

• Maintained an organized front-of-house and a welcoming environment for all guests. Front Desk Receptionist

The Lash Lounge – Las Vegas, NV

April 2024 – July 2024

• Provided excellent customer service by answering inquiries, managing appointments, and maintaining guest records.

• Ensured a seamless check-in/out process for clients. Front Desk Receptionist

The Spa at the Palms/Drift Spa – Las Vegas, NV

April 2023 – April 2024

• Managed guest check-ins/outs and appointment scheduling.

• Handled large cash transactions and coordinated spa services to ensure client satisfaction.

• Assisted with booking packages and upselling spa services. Hostess

Juliet Cocktail Lounge – Las Vegas, NV

December 2023 – March 2024

• Greeted and seated guests, managed the waiting list, and coordinated with serving staff to ensure timely service.

• Ensured a positive and organized atmosphere during peak hours. Call Center Agent

MGM Resorts International – Las Vegas, NV

July 2022 – May 2023

• Provided high-quality customer service via phone, handling inquiries and booking reservations for resort services.

• Utilized soft skills to resolve customer concerns and exceed daily call targets. Outbound Call Representative

Precision Opinion – Las Vegas, NV

January 2022 – July 2022

• Conducted outbound surveys and gathered data for market research projects.

• Demonstrated effective communication to maintain client engagement during calls. Front Desk Receptionist

Facelogic Spa – Las Vegas, NV

October 2021 – April 2022

• Greeted clients, scheduled appointments, and managed front desk operations.

• Assisted with membership sales and ensured consistent, high-level guest service. Seasonal Sales Ambassador

Lush Cosmetics – Las Vegas, NV

September 2021 – January 2022

• Engaged customers with product knowledge and personalized recommendations.

• Processed sales transactions and promoted seasonal promotions. Highly motivated and customer-focused professional with 6+ years of experience in front desk operations, customer service, and hospitality. Proven ability to manage high-volume environments, provide exceptional guest service, and handle cash transactions with accuracy. Strong communication and organizational skills, with a dedication to enhancing guest experiences and supporting team operations. Seeking to leverage my skills in a dynamic, client-oriented role. C E R T I F I C A T I O N S

K I A N N A A N T H O N Y

High School Diploma

Connections Academy – Las Vegas, NV

Graduated: May 2019

• A L C O H O L A W A R E N E S S C A R D

( V A L I D : J U N E 2 0 2 4 – J U N E 2 0 2 8 )

• F O O D H A N D L E R ’ S C A R D ( V A L I D :

J U N E 2 0 2 4 – J U N E 2 0 2 7 )

• D R I V E R ’ S L I C E N S E



Contact this candidate