Customer Service Representative
Resume:
Yash Gandhi
Customer Associate Customer Service Client Solutions
************@*****.*** www.linkedin.com/in/yash-gandhi-220b3a184 Halifax, NS SUMMARY
Dedicated and result-oriented Oriented customer representative with a proven track record of building strong relationships with customers and deliver excellent customer service. I am available to work on a flexible schedule and very comfortable in simple sales solutions.
EXPERIENCE
Customer Service Representative Toronto, Ontario, Canada Great Canadian Entertainment 01/2023 - Present
Reduced response times by 40% by implementing a new customer service protocol and training team members. Increased customer satisfaction scores by 15% through personalized service and effective issue resolution strategies. Increased average transaction size by $5,000, enhancing overall portfolio profitability. Boosted client satisfaction scores by 15% through targeted customer service strategies. Transformed underperforming client accounts, raising revenue by 25% by employing effective sales strategies. Sales Representative Toronto, Ontario, Canada
Esso Convenience 12/2021 - 11/2022
Designed and executed marketing strategies that enhanced brand visibility and attracted new business. Achieved a 30% increase in client retention by implementing new loyalty programs. Coordinated sales events for over 1,500 attendees across multiple venues. Drove a 40% rise in product upselling by initiating targeted sales training sessions. Boosted customer satisfaction scores by 25% through improved service practices. Increased sales revenue by $500k annually by optimizing upselling techniques. Sales Manager Surat, Gujarat, India
Bank of Baroda 06/2019 - 07/2021
Developed and maintained productive relationships with new and existing clients. To convert clients into long term business and provide repetitive work. Achieved monthly targets by generating new business through online prospecting and meetings. Planned and monitored the project as per the business requirements. EDUCATION
Advanced Project Management-IT Toronto, Canada
Lambton College 09/2021 - 05/2023
Bachelor of Tech-CSE Vadodara, India
Parul University 08/2016 - 05/2020
KEY ACHIEVEMENTS
Top Sales Performance 2021
Awarded for achieving the highest sales figures in 2021 across all branches of Citizens Bank in Cleveland, surpassing sales targets by 150%.
Leader in Customer Satisfaction
Led initiatives that improved overall customer satisfaction scores by 30%, receiving commendations for exceptional service delivery.
Rising Star Award
Achieved targeted sales in a short span of time.
SKILLS
Customer Relationship Management, SalesForce, Lead Generation, Time Management, Salesforce, strategy, Risk Management, Financial Analysis, Digital Banking Tools
PASSIONS
Digital Innovation
Keen interest in the latest digital banking technologies and how they can enhance customer banking experience.
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