Customer Service Store Manager

MOLLY HAWES

** *********** ******* ** **********, KY 42633 937-***-**** **********@*******.***

OBJECTIVE

To obtain a job within my chosen field that will challenge me and allow me to use my education, skills and past experiences in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement.

SKILLS PROFILE

-Excellent attendance record.

-Hired, trained and supervised co-workers

-Works well under pressure to meet deadlines

-Excellent verbal and written communication skills

-Work cooperatively with a wide range of personalities

-Relates easily with all levels of co-workers and customers

-Strong skills in organizing workflow, ideas, materials, and people

-Perform effectively despite sudden deadlines and changing priorities

EMPLOYMENT HISTORY

Cato Fashions- Store Manager

7/16/2005 — 4/4/2018

Eaton, OH

-Administrative

-Merchandizing

-Store Maintenance

-Expense Management

-Coordinate employee’s schedules

-Sales Generation/Customer Service

-Interview, hire and terminate employees

-Issue employees 90 day and annual reviews

-Ship product to home office via FedEx ground

-Loss Prevention: Shrink results under .50 annually

-Money handling transactions, change order and deposits

-Issue disciplinary actions and personal improvement plans (PIP)

Rich’s Salon - Receptionist

5/1/2004 — 7/16/2005

Greenville, OH

-Answered phones

-Housekeeping duties

-Scheduled appointments

-Provided excellent customer service

-Money handling transactions and deposits

YMCA of Darke County - Receptionist

3/1/2003 — 5/1/2004

Greenville, OH

-Data entry

- Managed cash drawer

-Membership transactions

-Answered a multi-line phone system

-Scheduled appointments and extracurricular activities

References available upon request.

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