It Support Service Desk

Stephan Barlatier

339-***-**** ***.**@*******.*** http://www.linkedin.com/in/stephan-barlatier Certifications and other skills

CompTIA A+ CompTIA Network+ CompTIA Security+ CompTIA IT Operations Specialist CompTIA Secure Infrastructure Specialist Google IT Support Professional Google Cyber Security Professional Bilingual - English and French Creole Professional Experience

Beth Israel Lahey Health - Identity Access Management Analyst Apr 2024 - Aug 2024

● User access auditing.

● Provisioned 3,000+ service accounts.

● Identity governance and administration within Entra ID/Active Directory.

● Collaborated with Epic Security team to ensure appropriate user access during Epic software roll out.

Tufts Medical Center - Service Desk Analyst Oct 2023 - Mar 2024

● Facilitated training for 6 new Service Desk team members.

● User account and endpoint auditing within Crowd Strike.

● User onboarding and access configuration within Active Directory.

● Daily average of 30 calls and preserved a repository within Service Now. AstraZeneca – Technical Support Engineer (Contract) May 2023 – Sept 2023

● Improved average migration time by 18 minutes per user.

● Oversaw inventory updates of all hardware through Microsoft Intune.

● Reimaged 10+ laptops daily through Windows SCCM and Autopilot

● Successfully transferred 100% of sensitive research data while upholding data integrity through the user of PowerShell scripts.

Colonial Automotive Group - Sales/Leasing Consultant Feb 2019 - Jun 2022

● Built strong and lasting rapport with 200+ clients.

● Maintained a 5-star Dealer Rater profile per client reviews.

● Onboarded and facilitated training for 4 new sales associates.

● Created memorable customer experiences by providing exceptional service. Harvey Building Products - Shipping/Receiving, Quality Assurance Jan 2016 - Jan 2019

● Maintained adherence to schedules and routes.

● Oversaw weekly product and equipment auditing.

● Onboarded and trained 8 employees by OSHA safety standards.

● Improved product delivery conditions by working with production lines. Education

Per Scholas – IT Support Training Feb. 2023 – May 2023 Per Scholas Information Technology program is a rigorous 40+ hours a week training course. With Per Scholas I gained experience with hands-on hardware repairs and network troubleshooting. I ran over 100+ virtual network simulations in LAN and PAN configurations with Cisco Packet Tracer and Palo Alto GNS3. In said simulations I completed network connectivity diagnosis and resolutions. I also completed a Windows Server project.

● Commissioned and decommissioned hardware. Brands include Dell, Samsung, Apple, HP, and Konica.

● Connected to a remote desktop to triage end user computers for network connectivity issues, virus identification, and malware symptoms.

● Ran multiple virtual machines through VirtualBox. Operating systems include Windows Server, Ubuntu, Kali, and Mac.

SCALE – GED June 2012

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