Customer Service Representative
Resume:
Victoria Dominguez
San Jose, CA
SUMMARY:
Retail Customer Service Representative skilled in answering phones, responding to questions, and resolving concerns quickly. Simultaneously processing payments, creating orders, organizing merchandise for distribution and satisfies customers. Collaborative team player with service-focused mindset.
HIGHLIGHTS:
Payments and returns
Personable communicator
Merchandise exchange
Resourceful and proactive
Customer satisfaction guaranteed
Detailed-oriented
Skilled in conflicts resolutions
Effective use of listening skills
Friendly people person
Logical problem solver
Accurate money handlers
Goal oriented
Motivated
Administration
Computer literacy
Openness to other people’s ideas and thoughts
EXPERIENCE:
09/18-Current Assistant Store Manager
Ross Stores- Sunnyvale, CA 94087
Effectively conveys information and expresses thoughts and facts clearly, orally and in writing
Experience with hand-held computers or portable data entry terminals on delivery
Enforcement of policy rules or regulations and providing or ensuring public safety
Ability to anticipate customers' needs and deliver services effectively and efficiently using a professional demeanor
01/17-06/18 Department Supervisor
Home Depot- San Jose, CA 95126
Maintains multiple departments
Processing customers and consumers returns
Respond to service inquires and coordinate resolutions with management and floor associates .
Mange signage and recalls
Overseeing all departments including cashiering and maintain drawers accuracy
Complete shift start/end duties
Generated reports for management
Identifies and understands issues, problems, and opportunities for correction
01/16-01/17 Receptionist /Admin to the Executive and CEO of Unity Care- San Jose, CA 95121
Processed intake clients
Respond to Service needs per clients
Restrictions on high volume Documentations in restricted areas
Answered customer service phone calls and routed calls appropriately
08/07-03/15 Zone Manager
Wal-Mart- San Jose, CA 95122
Loss prevention auditor
Overnight Manager (4 years )
Rotated merchandise, organized shelves, and replenished new stock
Maintaining 98-104 over night associates Delegates task
Start up/ Run Wal-Mart To-Go for Brisbane,SF
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