Customer Service Rep

Annie M. Perry, III

Pronouns: She/Her/Hers

**** *. ******* *** ***. 2

Chicago, IL 60651

Cell: 773-***-****

Home: 773-***-****

**********@*****.***

OBJECTIVE

Dedicated and detail-oriented professional with extensive experience in customer service, account management, and administrative support. Proficient in resolving complex issues, managing diverse customer needs, and providing accurate information. Seeking to leverage strong communication, problem-solving, and teamwork skills in a dynamic role to contribute to organizational success and enhance customer satisfaction.

EXPERIENCE

Illinois Secretary of State (Driver & Vehicle Services), Chicago, IL September 2023-Present

● Managed complex telephone inquiries related to vehicle title and registration transactions for the main phone lines, assisting the general public, dealers, financial institutions, and driver facilities.

● Analyzed and determined the type of inquiry and level of service required, providing accurate responses in compliance with the Illinois Vehicle Code, administrative rules, and office policies.

● Exercised independent judgment and decision-making to resolve non-routine inquiries, problems, and complaints.

● Conducted research and verification of vehicle title and registration information using various computer systems, delivering accurate information to resolve issues or provide guidance. National Envelope, Elk Grove, IL — Customer Service Rep 1997 - 2011

● Manufacturing and Printing

● Handing assigned customer accounts and National division accounts

● Quoting special manufacturing orders

● Displayed the ability to handle customer complaints effectively

● Follow up on orders for accuracy and delivery

● Writing up special manufacturing orders

Financial Temp, Park Ridge, IL

1996 - 1997

● Sanford Office Supply - Cust Svc Data Entry Rep

● Elmhurst Memorial Hosp. - Cust Svc Billing Clerk

● Household Bank- Cust Svc Loan Rep

● Imperial Eastman - Receptionist / Mail Clerk

Imperial Eastman Tools and Hose, Itasca, IL — Customer Service Rep 1993 - 1996

● Processing Orders

● Answer Inbound calls

● Ensure customer satisfaction by providing technical information

● Generating new business through telemarketing on all sales leads EDUCATION

Hamburger University, Oakbrook, IL

1985 - 1989

Acquired knowledge of business management

Wright Junior College, Chicago, IL

1989 - 1989

Received sanitation license

Charles D. Murdock, Chicago, IL

1989 - 1990

Attended an introductory Business class to gain knowledge of typing, word processing, etc. Harper College, Palatine, IL

1994 - 1994

Received sanitation license

Skills

Active Listening

Teamwork

Customer Service

Problem-Solving

Communication

Self-Motivator

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