Customer Service Call Center
Resume:
Gloria Moncada
Hard working, eager to learn new skills & very reliable
Bakersfield, CA 93306
**************@******.***
Willing to relocate to: Bakersfield, CA
Authorized to work in the US for any employer
Work Experience
Amazon Warehouse Associate
Amazon Warehouse-Bakersfield, CA
November 2020 to Present
• Process, package and ship orders accurately
• Organize stocks and maintain inventory
• Inspect products for defects and damages
• Examine ingoing and outgoing shipments
• Organize warehouse space
• Receive, unload and place incoming inventory items appropriately
• Check, verify and fill customer invoices
• Abide by all company safety and hygiene regulations
• Keep warehouse clean and organised daily
Customer Service Representative/Call Center
Conduent-Bakersfield, CA
November 2018 to December 2020
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets Cashier/Customer Service
Burlington Coat Factory-Bakersfield, CA
August 2017 to December 2018
• Provided a positive customer experience with fair, friendly, and courteous service.
• Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases.
• Resolved customer issues and answers questions.
• Bags purchases if needed.
• Processes return transactions.
• Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register.
• Enters price changes by referring to price sheets and special sale bulletins.
• Discounts purchases by redeeming coupons.
• Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers.
• Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization system
• Provides pricing information by answering questions.
• Maintains checkout operations by following policies and procedures and reporting needed changes.
• Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
• Contributes to team effort by accomplishing related results as needed. Casino Cashier
Golden West Casino-Bakersfield, CA
June 2016 to August 2018
• Collecting money from gamblers who have lost bets, including handling chips or tokens used in electronic gambling machines
• Processing payment forms such as cash, checks, credit card payments, electronic fund transfers, and money orders
• Receiving cash from customers who wish to play in the casino and then depositing it into the casino’s bank account
• Making sure that all transactions are recorded accurately in the casino’s accounting system
• Handling the accounting for slot machines by collecting coins from machines and counting them for each shift
• Handling money transactions for craps, roulette, baccarat, blackjack, and other games where bets are made
• Reporting unusual activity in order to prevent theft or cheating by players
• Paying out winnings to players who have won bets
• Handling customer complaints and resolving disputes with them Education
High school diploma
Vista Continuation High School - Bakersfield, CA
August 2013 to December 2015
Skills
• Work well under pressure
• Computer skills
• Bilingual
• reception
• Accounts receivable
• Communication skills
• Cash register
• Front desk
• Typing
• Customer service
• Cash handling
• Research
• Medical terminology
• Sales
• English
• Customer support
• Organizational skills
• Microsoft Excel
• Retail sales
• Retail math
• Warehouse experience
• Financial services
Certifications and Licenses
CDL C
Driver's License
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