Data Processor Follow Up
Resume:
Melissa Coquillard
Elgin, IL *****
*****************@*****.***
To gain employment with a company or institution that offers me a consistently positive atmosphere to learn new technologies and implement them for the betterment of the business. Work Experience
Agent
Collections (Full)
January 2019 to Present
Responsibilities include:
· Initiating contact with delinquent members in an attempt to bring loan and negative share accounts current and into good standing.
· Detailed conversations with members regarding their delinquency and documentation of client’s data processor of all activity performed on member accounts.
· Attempting phone contact with delinquent members on a 2, 3 or 5 day follow up, as directed by LSI and the client.
· Abide by all Full Collection Outsourcing Collection policies, procedures and requirements.
· Skip tracing.
· Communicate with all members and contacts in a courteous and professional manner.
· Meet or exceed the minimum department requirements.
· Abide by all company policies and procedures as listed in the Employee Handbook and/or as directed by management.
Solutions Specialist
CAFCU-Elgin, IL
September 2021 to July 2024
Responsibilities:
• Responsible for collecting on delinquent loans from 15-180 days past due
• Type of loans include: Personal Loans, Auto Loan, Credit Cards, 1st Mortgage, Home Equity
• Handling insurance total loss claims.
• Handling settlement transactions to loans
• Handling deficiency balance programs
• Handling GAP claims
• VSC/MRC/GAP Cancellation and Refunds and transfers
• Handling of repossessions and auction transfers
• Interacting with attorneys for collection account and detinue
• Processing charge off account and forwarding to outside vendor/attorney
• Educating members and finding solutions to place them in a better financial situation Payment Reminder Agent
LSI
December 2018 to December 2019
Responsibilities include:
· Collecting and working out arrangements with members on delinquent accounts for different Credit Unions
· Documenting client’s systems with payment arrangements
· Following multiple client’s policies and procedures
· Handling outbound and inbound calls from members
· Ability to multitask
· Meeting monthly quality assessment scores and daily call volume requirements Data Collector /Greencore New Hire Assistant
Greencore Foods Inc-Carol Stream, IL
March 2016 to December 2018
Responsible for Placing and Tracking new hires. Giving tours and assisting supervisors with the retention and promotion of employees. Performed quality checks hourly and communicated down time issues between maintenance and production department.
Prepare the machine for production run to ensure the machine is set properly, operate the machine for normal production. After production is completed, clean or recalibrate machines. Created production reports for the machines that operate.
Front Desk Receptionist
Cemco Systems-Lisle, IL
June 2014 to February 2016
Managed the company’s lobby area. Greets and directs all visitors, including vendors, clients, job candidates and customers. Ensured completion of paperwork, sign-in and security procedures. Handled special administrative projects. Incoming calls and switchboard. Assisted other administrative staff with overflow work, including word processing, data entry and Internet research tasks. Flow Team Logistics
Target-Algonquin, IL
November 2013 to June 2015
Started on flow team, then moved to unloaded trailers and stocked using PDAs, RF scanners & mini devices. Entered and creating schedules, downloaded and entered trip orders. Posted inventory, Filed and posting order receipts. Downloaded and emailed customer receipts using Word, Excel and scanning software.
Accurate Personnel – Temp Agency
Cap and Seal, Inc.-Elgin, IL
May 2012 to June 2013
Production and Assembly: Responsible for performing production work in warehouse. Operation of machinery. Assembly of finished good products, Inspection of product to ensure high quality control. Work closely with designers and engineers to develop new products or refine existing ones. Education
High school diploma
Larkin High School - Elgin, IL
Skills
• Great Communication
• Leadership
• skilled Trainer
• General Office Management
• RF Scanners
• Microsoft office
• PDAs.
Certifications and Licenses
Driver's License
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