Front Desk Supervisor
Resume:
Alexandra Nello
Buffalo, NY *****
*********.*****@*****.***
Over the years, I have demonstrated my knowledge in the customer service and hospitality field.
I use these skills in my day to day life, and I will apply the skills that I have learned into any work
environment. I am ready and prepared to grow in to a new career that I will have for a lifetime.
Work Experience
Front Desk Supervisor
The Richardson Hotel – Buffalo, NY
February 2023- Present
Overseeing front desk employees, in continuous contact with Booking.com extranet and Expedia Partner
Central, resolving complaints and any issues our guests may have, handling standard front desk duties
Pharmacy Technician
Mobile Pharmacy Solutions/Riverview Professional Pharmacy - Buffalo, NY
February 2018 to February 2023
Speaking to patients about medications, set up medications for mail, delivery or pick up. Inform patients
on medications and the side effects. Entering prescriptions and assemble medications. Assisting in
logistics, scheduling up to ten delivery drivers per day, yielded up to 130 deliveries per day
Front Desk Agent
Doubletree Hotel - Buffalo, NY
October 2016 to January 2018
Making reservations, checking guests in and out, billing out Expedia reservations, preparing paperwork
for the day ahead.
Front Desk Supervisor
Hotel @ the Lafayette - Buffalo, NY
May 2013 to June 2015
Supervising front desk agents and valet, handling reservations, handling questions and complaints,
communicating with housekeeping department to ensure guest rooms are ready on time, assisting
with the sales department, communicating with the restaurants and catering companies to keep hotel
running smoothly.
Front Desk Agent
Embassy Suites - Buffalo, NY
April 2011 to October 2011
Making reservations by phone and in person, checking guests in and out, making Expedia reservations,
answering to Front Desk Supervisor.
Front Desk Agent
Quality Inn Airport - Buffalo, NY
October 2008 to March 2010
Making reservations by phone and in person, checking guests in and out, making Expedia reservations,
setting up and breaking down continental breakfast.
Education
BA, In Process in Anthropology
SNHU
Skills
Standard office equipment (fax machine, computer, scanner) (15 years), Enterprise
Software (Less than 1 year), Pioneer RX (5 years), Beacon (Less than 1 year) OnQ (3 years) Opera Cloud (2 years) Excel (5 years) Word (10 years) US pack (4 years)
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