Client Support Customer Service

Chaniqua Richburg

Palm Coast, FL 386-***-**** ******************@*****.***

Dedicated professional with extensive experience in client support, including maintaining records, collecting data, and providing critical information. Experienced in assisting with benefit acquisition and social services, as well as developing and managing programs to address various client needs. Proven ability to deliver high-quality care and effective communication in diverse environments.

Customer Service

Data collection

Client support

Benefit assistance

Program management

Communication

Employment History

Housing Specialist HELP USA, New York, NY 09/2018 - 07/2022

Coordinated housing placement and support services for clients.

Maintained accurate and up-to-date client records, including documentation of interactions, services provided, and case progress.

Facilitated communication between clients and various service providers.

Residential Aide Ana's Place, Bronx, NY 04/2016 - 06/2017

Assisted clients in identifying and obtaining available benefits.

Supported social workers in developing, organizing, and conducting programs to address issues related to substance abuse, human relationships, and dependent care.

Provided support in various fields such as psychology, rehabilitation, and social work, including family assistance.

Home Health Aide Cooperative Home Care Associate, Bronx, NY 02/2017 – 11/2017

Delivered personalized in-home care to clients, including assistance with daily living activities, personal hygiene, and medication management.

Monitored and documented clients' health status and progress.

Coordinated with family members and healthcare providers to ensure continuity of care.

House Manager Heritage Health and Housing Independent Living 2, New York, NY 02/2014 – 03/2017

Oversaw daily operations and maintenance of the housing facility.

Coordinated and supervised staff activities, including scheduling, training, and performance evaluations.

Managed resident support services, addressing individual needs and facilitating access to community resources and programs.

Education

High School Equivalency Diploma, West Side High School, NY, NY

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