Customer Service Patient Care

CEZY DAVID

**********@*****.*** 626-***-**** Lancaster, CA 93535

Summary

Compassionate Phlebotomist known for maintaining high productivity levels and efficiently completing tasks. Specialize in venipuncture, specimen collection, and patient communication, ensuring comfort and clarity during procedures. Excel in time management, adaptability, and empathy, skills that enhance patient experience and streamline laboratory operations. Productive Phlebotomist offering several years of experience in collecting blood specimens in healthcare settings. Proven leader with success in recommending and introducing strategies to improve workflow, specimen processing, and customer service related to patient care. Calm and comforting with stressed patients. Skills

Blood collection

Specimen Preparation

Paperwork Processing

Infection Control

Venipuncture

Experience

SoCal MMS Cerritos

Phlebotomist

06/2022 - 03/2024

Prepared specimens for transport to external laboratories.

Provided excellent customer service while interacting with patients.

Ensured compliance with federal regulations governing laboratory procedures.

Performed venipuncture and other blood collection procedures according to established standards.

Adhered to HIPAA guidelines regarding patient privacy.

Followed all safety protocols when handling hazardous materials.

Verified patient information prior to specimen collection.

Processed samples accurately and efficiently.

Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.

Maintained fully-stocked phlebotomy cart, carrier and station.

Adhered to all healthcare regulations, including HIPAA and OSHA standards.

Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.

Maintained patient comfort and safety throughout the phlebotomy process.

Identified patients using proper procedures prior to specimen collection.

Ensured the cleanliness and sterilization of phlebotomy equipment and work area.

Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.

Scheduled appointments and managed patient flow to minimize wait times.

Identified and labeled specimens accurately, ensuring proper handling and transport to lab.

Labeled blood vials with critical information like time of collection, date and patient name.

Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.

Collected specimen samples and transported to laboratory for processing. Independent Phlebotomy Provider Group/IPPG Rancho Cucamonga, CA Phlebotomist

07/2012 - 06/2022

Prepared specimens for transport to external laboratories.

Provided excellent customer service while interacting with patients.

Ensured compliance with federal regulations governing laboratory procedures.

Performed venipuncture and other blood collection procedures according to established standards.

Maintained a clean, safe, and organized work environment.

Adhered to HIPAA guidelines regarding patient privacy.

Followed all safety protocols when handling hazardous materials.

Verified patient information prior to specimen collection.

Processed samples accurately and efficiently.

Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.

Maintained fully-stocked phlebotomy cart, carrier and station.

Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.

Maintained patient comfort and safety throughout the phlebotomy process.

Identified patients using proper procedures prior to specimen collection.

Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.

Scheduled appointments and managed patient flow to minimize wait times.

Labeled blood vials with critical information like time of collection, date and patient name. Education

Jose Abad Santos High School (Pampanga, Philippines) High School Diploma

06/1977

Languages

English

Tagalog

Certifications

CPT-1

00049043

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