Customer Service Territory Manager
Resume:
JODY D. ARMSTRONG
****************@*****.***
*** **** ****** ***********, ******** 48876
SUMMARY OF QUALIFICATIONS
Over 15 years of mechanical experience, including owning a shop, setting schedules, managing payroll, customer service, answering phones.
Over 15 years steel working and fabricating skills. Ability to weld with mig, arc and read blue prints
Excellent multi-tasking and organizational skills.
Very good people skills and very good at finishing tasks to completion. Very driven to succeed.
PROFESSIONAL EXPERIENCE
MCB Products, Inc 325 Wright Industrial Parkway Potterville Michigan 48876
Sales – May 2018 to Present
Maintenance
Warehouse
Operating Fork lift
Delivering product to customers since 2021
Territory manager
Responsible for customers in Michigan and northern Ohio
Scheduling appointments
Resolving issues in a timely manner
FedEx 2290 South Canal Lansing Michigan 48917
Driver – November 2017 to May 2018
Chauffer’s license and DOT until 2018
Loading and unloading packages
Delivering packages accurately
Zero accidents
Fill out and complete daily log books with mileage and fuel use
Trusted with company credit card
Spartan Motors 1541 Reynolds Road Charlotte Michigan 48813
Quality Auditor – April 2016 to September 2017
Making sure product is defect free
Recording all defects
Putting all defect information in Spartan database
Problem solving
Putting procedures into place to minimize defects and control strict quality
Checking in parts, making sure tolerances are within manufactures specifications
Armstrong Car Care 505 Lansing Road Potterville Michigan 48876
Mechanic – Owner/Operator – April 2012 to April 2016
Responsible for vehicle repairs to a high quality
Provide excellent customer service
Getting estimates and calling around to find the best deal for the customer
Identified customer needs as well as satisfied and retain customers
Able to multi-task, prioritize and reach deadlines in time sensitive environments
Set schedules for employees and for customers, managing day to day banking and operations
H & H Welding
July 2011 to April 2012
Customized, fabrication and welding
Reading blue prints and being able to build what is on them correctly
Heavy duty equipment repair
Use machining equipment to make specialized parts
Rebuilding semi-trailers to inspection codes
Running air lines for braking systems
Running new electrical wires for the ABS and all lighting on trailers
Went on job sites and did welding and repairs on the spot
Pro-Tec Equipment
February 1998 to May 2009
OSHA approved welder
Mig welding steel and aluminum
Using torches and carbon arc
Reading blue prints
Quality control team leader
Building trench shields to protect people’s lives
Worked in specialized custom fab area for custom important jobs
Training new hires and giving welding test
Muffler Man / Rainbow Muffler
JULY 1989 to February 1998
Manager
Exhaust bender
Brakes
Front End Parts
Alignments
Day to Day operations
Deposits
Schedules
State certified mechanic
Contact this candidate