Customer Service Technical Support
Resume:
KIARA JOHNSON
woodbridge NJ, ****5
******.*********@*****.***
OBJECTIVE: Seeking a position where I can utilize my skills, abilities and experience. EXPERIENCE:
2024- present Lowes - customer service Associates
- helped with customers issues
- returns
- answering phone
- order pickup
- Worked with 60+ daily customers to understand pain points and assess the checkout experience for potential improvements.
- Strive to achieve the highest possible level of customer satisfaction by going above and beyond the job requirements.
- Provide customers with ongoing technical support.
- Highlight product features and capabilities to prospective customers 2024- 2024 Macy’s Inc - Associates
- greeted customers help finding desired items
- help customers by answering questions and locating merchandise
- restocked shelves
- followed company’s policy, rules and regulations 2023 - 2024 Amazon- Sortation Associates
- Scanned Packages.
- Sortated packages based on label.
- Wrapped pallets.
- Moved pallets with pallet jack.
- stacked pallets efficiently.
2023 - 2023 Amazon- Dsp Driver
- Assisted in other warehouse duites as required by supervisor or department head.
- Delivered items using amazon flexible delivery service (FDS) Program or an equivalent delivery service.
- Ensured that all items are delivered in timely fashion.
- provides detailed reports on each item delivered to the customer.
- loading truck with packages and deliver packages up on different route.
- Deliver packages to customers homes.
- Delivered mail to residences and business establishments along route. 2023 - 2023 ShopRite - Cashier
- Worked with 60+ daily customers to understand pain points and assess the checkout experience for potential improvements.
- Strive to achieve the highest possible level of customer satisfaction by going above and beyond the job requirements.
- Provide customers with ongoing technical support.
- Highlight product features and capabilities to prospective customers 2021-2022 Epic Long Island - Dsp
- Present Partner with a case manager to establish, implement, and maintain goals, reports, records, behavioral support plans, and schedules.
- Develop curriculum and activities aligned with the person-centered service model, adjusting and customizing to meet the unique support needs of each individual.
- Bathe, groom, and assist patients with daily living activities.
- Keep homes neat and clean with light housekeeping duties.
- Cook meals for patients and clean up dishes.
- Shopping( food, clothes, etc.)
2021 - 2022 FJC Security Company - Security Guard
- Observed and reported activities and incidents, providing for the security and safety of client property and personnel.
- Made periodic patrols to check for irregularities and to inspect protection devices and fire control equipment.
- Prepared logs and reports as required.
- Controlled access to client site or facility through the admittance process. 2021 - Present Tamiaa Closett - Ceo
- Pack orders
- Communicate with customers about order
- Ship orders out
- Count money
- Sort out inventory
2016 - 2021 Light Bright Angels Daycare - Assistance
- Working directly with children and parent
- Teaching children with early childhood education
- Cooking and preparing food
- Placing order for food
- Cleaning
- Scheduling meals
- Accepting payments
EDUCATION:
High school diploma - Phillips Global Institution
CERTIFICATION:
- F-02
- Core training
- CPR
SKILLS:
- Security Training
- Reporting & Documentary
- Customer Service
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